gourmet society

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Trying to activate a membership which I receive as a reward through another subscription. Logged into my account via the app, tried to activate membership using a PIN, enter the pin, app shows a tick, press continue and...... absolutely nothing happens. No feedback to say something is wrong, just an endless loop of pressing continue for nothing to happen. Now, I thought maybe an app issue, I’ll try it on their website first. But of course, their website only lets you log in using a membership number and not the email and password system the app uses. Because of course, why not?! So I have no membership number as I can’t activate my PIN, and I can’t activate the PIN because the app does nothing. This pretty much sums up my previous experience of gourmet society, I.e. it’s a total waste of time and not worth the effort. You’d need to be mad to actually pay for this service to get access to hardly any discounts (certainly if you happen to not live in a major city) most of which are already available online for free

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From recent comments, the Gourmet Society has fell apart. The ‘new’ App doesn’t seem to help you find a restaurant and the website shows mostly shabby ones, certainly not connected with the word ‘gourmet’. This was ‘given’ to me as part of the Lloyds Bank ‘rewards’, I’ll be complaining to them about this... As for the App, it now seems disconnected from the website and my plastic card. While there are FAQ’s about authorising your card number in the App as a ‘digital card’ these don’t actually say how to do this and I’ve spent hours trying to find out. In order to be able to login to the App and Website I’ve had to use both the website and app ‘forgot password’ mechanism and reset them using the same password. I still can’t get the ‘digit card’ to be displayed in the app, it’s as if the website and app are not linked...? The letter I got with the card even prompted me to not need to use the plastic any more, yet it doesn’t work. Support items and phones don’t seem to be working either... Is this was what others see...? Have I been given a waste of time card?

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New app is missing the very useful map Search. Now I've no idea how close the restaurants are to me or in a certain area I am planning to visit... Many of the images for the restaurants are stock images making the food look outstanding rather than actual photos of the venue or the food so quite misleading... This ought to have an "image not supplied" image to make sure we know. App functions ok but it's a step backwards from the old version in my honest opinion. Now looks like something from the daily mail... 😟

This new version of the app is useless please bring back the old version which was fit for purpose. This version does not provide links to websites that the old version did. The search is really temperamental, sometime finds places other times not. Whoever tested and approved this new version has a lot to answer for ! Only gave this review 5 stars to get this posted. it would not accept the 1 star rating that I wanted to give !

App looks great and the new filters/search criteria are really helpful....but where did the map go!? The most helpful thing about the old app was seeing all the nearby restaurants on a map so I could see which was the easiest to get to. I’ve also tried typing the name of the town I’m in into the search bar but it still doesn’t seem to show the restaurants that are close to me.