Flash Seats

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I sold tickets in flashseats 10 days ago and got an email notifying me my tickets had been sold. There was no other information around when or how I would receive the funds. I assumed they would go back on the card I originally purchased on, but to make sure I emailed their support team. A week passed and I never heard back. I then emailed again. At day 10 when I still didn’t have my funds I called a waited for 30 minutes to speak with someone. Once I did get a hold of their support team (I was shocked they even existed at this point), they told me you had to have a bank account on file to receive funds (which is dumb). I then logged into the web, because you can’t do this on the app (dumb) and said “sir, I do have a bank account on file”. He then said, will flashseats doesn’t automatically transfer funds, you have to go in and do it. This is really silly in the first place, but to have absolutely no communication on this is ridiculous. If you send an automatic email when your tickets are sold, why the heck wouldn’t you add this into the email so people know what to expect. Now I will have to wait over 20 days total to get my money back. Absolutely ridiculous. Terrible terrible communication, product, and customer service. Very disappointed that you are the official red rocks vendor when you are such a poor company.

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I had purchased a concert ticket as Valentine’s Day gifts about a month ago and was really excited for this concert up until when we get to the venue. I wasn’t able to access my tickets whatsoever and was confused as to wether my ticket was on flash seats or on Axs. However when I attempted to log into my axs account, flash seats had made an exact second account on Ax’s, using my Same email and credit card information. This caused for the website to not allow me access on either accounts as it seemed fit for some form of fraud since there were two accounts with the same information. As soon as I figured this out, the flash seats app had kicked me off my account and locked me out. The only way I could solve it was to stay on a 16 minute customer service call that they had just hung up on me!! Therefore I was left with no account login for flash seats, and two axis accounts that I couldn’t log into. I paid $140 for two of these tickets and had to buy them again at the venue for literally $40 bucks. FLASH SEATS IS OVER PRICED AND AN ABSOLUTE PIECE OF TRASH AS THEY DID NOT ALLOW ME TO GET A REFUND AT ALL EVEN THOUGH IT WAS THEIR TECHNICAL PROBLEM! PLEASE SAVE YOUR MONEY AND AVOID USING FLASH SEATS AS I KNEW IT WAS SKETCHY FROM THE BEGINNING WHEN IT GAVE ME ALL THESE FLASH SEATS INSTRUCTIONS ON HOW TO DOWNLOAD THE STUPID APP!! IF I COULD GIVE THIS -5 STARS I DEFINITELY WOULD!!!

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this app is actually the worst app to buy a ticket through, i do not recommend. when you create an account it doesn’t let you log in and claims that your password is wrong. then you have to reset the password over and over even if it’s the same password every time. If you finally can log in, there is no way to transfer the ticket even though the customer service for this app claims there is. they said that someone else should be able to log in on a different phone with the same email and password. however when they try to it says the password is wrong and logs out both people from the account. then when you try to log back in it says your account is disabled. so then when you try to recreate your account it won’t let you because it says there is already an account with your email even though it said it was disabled. then you log back in and it won’t let you so you have to reset your password because it says it’s wrong even though it isn’t, and you reset it to the same thing and then it works but still doesn’t allow you to transfer the ticket to anyone else even though customer service likes to say that you can. literally the worst app ever to buy tickets from i hope none of you have to have this experience.

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I purchased tickets for a concert months ago, and the only way to do an e-ticket was by using Flash Seats. Since I help care for my aging parents, there is always a chance I have to change plans. Flash Seats made it sound like it would be easy to re-sell my tickets if I couldn’t make it, so I decided to try it. Well, I did have to sell my tickets, and Flash Seats made a small fortune off of it. I paid fees to originally get my tickets through FS, then I paid more fees and taxes to sell them, and the new buyer paid fees and taxes to purchase my tickets. Plus, there was no way to sell my parking voucher with the tickets. Then, there are zero instructions on how to get your money back and it took two weeks and multiple attempts to contact customer “service” before someone responded that you have to request your money via the desktop website, not the app. This is the 21st century, correct? When it is all said and done, I still lost over half of what I originally paid on my tickets to their “fees,” and I’m still waiting for the money I should be getting back. Save yourself the trouble, and opt for mailed tickets or Will Call! I will never choose Flash Seats as a delivery option for event tickets again.

I just downloaded the app, so this is just a quick first experience and I will update after the event. Ordered tickets through Vivid Seats to two separate concerts - one in March and one in October. Received an email from VS and AXS both telling me the same thing - your tickets (to the October show) are available, download our app to access. So I did. First impression - Flash Seats looks like an app that was created before iOS was even a thing, it is so dated and looks a little sketch. The AXS app is much cleaner and has a standard appearance. I was able to pull up my available tickets immediately upon creating a profile on both apps and it looks like you will only have to scan one QR to get both people in. Luckily in my case, we will be together so I don’t have to worry about getting the other ticket to the other persons phone. So, I don’t even think you need to use the Flash app, if you download AXS app but we’ll see. I have yet to receive the March 1 tickets, so here’s hoping I have an easy, anxiety-free experience getting those soon and getting in the venue won’t be a problem. I will update after March 1!