FandangoNOW | Movies & TV

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Tried to play a movie I rented. Instead of playing it asked me to turn on cellular data. It wouldn’t play without it even though I was on WiFi. When I tried streaming it asked me if I was sure, it would disable downloading. I thought I would try downloading so I could use both. The download was super slow so I tried streaming but it turned out it disabled streaming. Now I can’t play my movie tonight. The play button should just work without me needing to change the default settings. Also don’t disable streaming. No other movie rental platform makes it this hard to play a rental. I would not recommend this service, try something different.

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Ordered a movie on my Roku tv last night and payed $5.99 for it. From what I see movie belongs to fandango now and I never got the play movie option. Checked my bank statement and of course I got charged for the movie. I also got the confirmation email from Roku for the purchase. Still no movie to watch. Called the customer service and no one picked up. Left them a message on social media and no one bothered to answer. At this point I’m not sure where to go and who to ask for my refund. I’m working all day today so I’m not sure if the play option is available now since you can watch the movie for 48 hours but that’s not the point because I wanted to watch it last night and not whenever fandango thinks it’s ok to allow it to stream. This hasn’t happened before so I won’t give it a 1 star but overall I think I will avoid ordering movie from fandango so I don’t experience this again.

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Tried to rent Jumanji last Saturday. App stated that it did not load due to an error. They have no support line so they said email what your problem is and we’ll get back to you within 72 hours. By Tuesday I received an email saying that they were so busy they haven’t had a chance to look at my problem and said for me to remain if I still had the problem. Of course I STILL HAD NO MOVIE. Now having to face yet another 72hour wait I went right to my credit card company and protested the payment. They agreed with me. Incidentally I got an email back from them (yes 72 hours later) saying they did not understand the problem and I was to finally call somebody. What don’t you understand I didn’t get the movie? Apparently the credit card company did and refunded my money. I can’t believe they would put out an app with so many bugs.

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Never have I ever been so disappointed in a video streaming service. As I write this review I am still on hold with their call center. The video that I rented would not play properly and I have to keep casting to my tv over and over (essentially I am watching the movie in increments). I no longer have the option to download the movie because I started streaming and I don’t even have the option to watch the film on my iPad now. This is beyond disappointing, will be sticking with Redbox. It is unfortunate that I am still on hold as I come to the end of my review and having to recast my movie on the television once again. This service will never receive another penny from me, after my movie rentals are up I will be deleting this account and pretending they don’t exist...just like there customer service.

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This app is not user friendly at all. It doesn’t let you download any movies onto your phone. Where it’s supposed to say download it says “$ how do I watch this?” In that tab it says purchases are not available on this device which is fine but I bought a movie on my Roku with this app and now I’m trying to download it on my phone. It still says that purchases are not available on my device even though I already own the movie. I was able to do it on my old phone but now it’s not letting me even though my phone is a newer model. This is just ridiculous. I’ve looked up online including the fandango now website but nothing. I hope that I get a response from a developer.