Emirates NBD

I have been dealing with Emirates NBD for more than 12 years. It’s the best bank in UAE provide excellence and quality services to the customers. With my past banking experience in UAE, I will recommend to anyone it’s the best bank in UAE without a doubt. Customer focus , multiple branches with better coverage within UAE, thousand of ATM machines every public places with easy access to customers, modern advanced digital experience & innovation is the best part of with my amazing experience. Best wishes to continue success and more contribution, development of of UAE economy. Best regards, Dayarathne

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There are problems that might happen while being away from the country (UAE) and if this happens then you are cursed if this is your bank! You have only one way to contact the bank which is through the international paid calls to the only number for NBD on which EVA answers (the virtual assistant) and after spending money on so many tries to call EVA I couldn’t even complete with her the first step of choosing the language because she is NOT RESPONDING to typing the number of the language or saying it or whatever! And then she hangs up the call saying that I am not responding to her!!!!! That is super frustrating and no EMAIL address that they respond to or any other way to contact the bank than the NOT RESPONDING EVA!!!!! I sent my friend who is in UAE now to the bank to let me talk to them through a call to his phone and they refuse! They say I can talk to them only by EVA!!! I ask any email address that they can answer they refuse and tell me yo call EVA, I ask him to make a complaint they say that is possible only through EVA!!!!!! Soooooooo frustrated and now I’m outside the country and my online banking which I need urgently is blocked and can not contact them!!!! I will change the bank and always say this story to all people around me for them to be careful from this bank!!!

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I have made my very first online bank transfer using the mobile app under the direct remit services. After I made the transaction, I received a congratulatory note for successful transaction to which I checked the details e.g. beneficiary name, account no. and Bank Name which were all correct and it mentions I will receive further final confirmation through email for successful transfer. When I finally received an email, the Recepient Bank Name mention in the Transfer e-advice is wrong and different. Im am very disappointed since this has caused the money not being received by the correct recipient bank, ultimately to my family. Now, I have sought the help of a bank agent and have informed me that the issue may get resolved in 5 days which is quite long considering the money is urgently required. This a very big inconvenience and I hope this will not happen again.

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Emirates NBD has very poor online banking system and call center. For call center an answer machine will reply (Eva) she can’t understand half of our requests, and after trying to explain for more than 20 to 30 minutes, the call will be forward to a call center staff who will never answer the call!!!! For online banking I selected my user ID and password, when I tried to logging aging it wasn’t working after lot of struggle I fixed everything thing and finally when I can access my account, online banking toon me to smartpass!!! This smartpass sent me 5 digits password, to my email which I haven’t received it!!! And again log me out of my online banking!!! This is my first month using Emirates NBD card, but I am sure I will bay all my outstanding balance and cancel the card.

I am very happy in the overall banking services performance of Emirates Nbd. But where it lacks is the attitude of the customer services desk of the branches. The staff lacks enthusiasm of responding to the customers queries. The staff even lacks in basic information regarding the services of the bank. Example the customer service did know that there is KYC service. It was news to them. There are many others. Anyway I love Emirates NBD. I am customer since the bank started and feel proud. I’m sure these issues will get sorted sooner or later. We are with you, your customer.