ADCB

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I don’t normally write app reviews, but my experience with ADCB app has been horrible and so has been with customer service trying to solve the issue. I have not been able to access my account on the app for months. And no solution offered by the bank has helped, whether resetting the pin, or trying to login online or anything they’ve suggested. From experience in the past, sometimes you cannot have more than two devices linked per app for the same account, and even that they did not know if they had such a limit. I’ve deleted and installed the app many times with no luck. I call they say email, I email they say call the customer service number. Horrible experience and no solution regardless of all tries. I change the password, my name shows as a customer before login and still can’t login to access the account and says to call customer service. Horrible app!

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Feb 2019: Another update but once again no speed improvement and now includes some new functionality & design features that HAVE NOT been thought out properly! New functionality is the Card Control settings. Very good! However, the poorly thought out design is that the Card Control feature seems to always be open by default, with the first option within those settings to be “Temporary Block”. When going to close the Card Control area the close button is right above the “Temporary Block” toggle which is annoying to accidentally invoke a “temporary block” each time you close the Card Control options. Still no inclusion of the Touchpoints Account. Jan 2019: Im sure some effort has gone into trying to speed up this app, but it is still frustratingly slow, and sluggish. UNABLE to use the “TouchPoints” account for payments just adds more frustration and dissatisfaction. I’ll wait for one more incremental upgrade and if the speed issues and Touchpoints are not addressed, then its time to move to a new Bank. There are significantly better offerings in the market right now! Even a one star is one too many for this app. A big 👎🏻

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Will any one here believe if I say I have got charged 105 AED to transfer just 1200 to Sri Lanka? And this is using the regular method in the ADCB app when adding a beneficiary where also it says no additional charges and the other option is express money and that’s clear with the charges mentioned, and I also I have got charged in my account in Sri Lanka and this is all using the regular method where it says no additional charges, I don’t why why they make us so confused and waste our time to spend talking with the customer care. This 105 aed is something that I can do 4 times transfer through a ordinary money exchange in town. Team! This is very unfair. And ddnt get a sms too for that 105 aed regular transfer method. The previous version was much much better, so smooth and convenient

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The new app upgrade is really bad and not user friendly. The older version was the best and there was no issues with it. Don’t know why you would change a perfect app into a complicated one. Using the old app was so convenient and at a touch you could perform all your actions. Now am avoiding using the app because it’s complicated to navigate and you have to drill down into options to find what you want. Previously on the main page I would find everything I needed. But now you have to keep drilling down and you have a lot of drop downs until you actually reach what you want. Not user friendly at all. I used to be proud of ADCB app before compared to other banks complicated apps. But not anymore.

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Hi there. On May 16th I ordered the adcb hayyak card from app and i did not receive that card. On May 27th, I received a text message that my card was blocked and i call to your call centr, your operator told me it turned out that I needed to update my passport data,visa and whatevers. The next day I visited your brunch in the mall of emirates. Since then nobody called me. And i again called the call center, and after that operator told me to call delivery service and find out there. To the delivery service is not possible to get through. Awful. So many problems! I have not received a card yet. What will happen when I use? What more surprises can i expect ?! no thanks