Search app
CSR Racing 2
ios

Dunkin'

(908 152)
Price
Free
Category
Food & Drink
Last Update
Mar 28, 2024
View in store

Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

See more data

Ratings & Reviews performance for Dunkin'

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

908 152

Avg rating,
total

⭐4.8

Description

1302 chars

Order ahead & skip the wait! Ordering through the Dunkin’ app is fast, easy and contactless! All app users can place their order ahead through the Dunkin’ app and skip the wait in store. Try all our contactless pickup options – walk-in pickup, drive-thru and curbside pickup! Options will vary by store. Check app for details. Join Dunkin’ Rewards to earn FREE food and drinks! Runnin' has its rewards. Join our new rewards program, DUNKIN’ REWARDS, to earn your choice of free food and drinks, unlock Boosted Status to earn points faster and score members-only exclusive offers. Members earn 10 points per $1 spent on qualifying purchases in-store or when they order ahead. Pay Any Way Dunkin’ Rewards members earn points any way they pay – cash, credit/debit, Dunkin’ Card or Apple Pay. Dunkin' Rewards members can setup auto-reload so their Dunkin’ Card never runs out of funds. Customize Make it your own! There’s over 14,000 ways to customize your order when you order ahead on the app. Plus, Dunkin’ Rewards members can save their favorite orders and Dunkin’ locations, and schedule their mobile orders up to 24 hours in advance. Send a Gift Card Need a last-minute gift or a special pick-me-up? Dunkin’ Rewards members can send Dunkin’ Gift Cards via text or email from the app.

More
 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

F&f24
Jan 08, 2019

Great app when it works, but it almost never does. Almost every time I go to reload the value on my card I experience an app error, and in result of this, I cannot purchase any food or drink that morning. This is quite angering especially when you’re relying on the app to quickly pick up breakfast and coffee on an early commute. When I’m not experiencing issues reloading a value, I am receiving error messages when doing something as simple as placing an order. I can’t even count how many times if received messages saying app error or technical difficulties. It’s very unfortunate because I am a loyal customer and I want to use the app, yet I’m running out of patience because these issues are not new. These situations have been problematic forever now. I expected them to improve after the app aged a little, figuring it was a learning curve for the designers of the app. However, after all this time and constant complaints, they have still not fixed these errors. I have about run out of patience at this point and it’s unacceptable to seldom work. The app has potential and I love it when it works, but until these major issues are resolved, I hate to say this, I will be ordering to Starbucks. I am a loyal Dunkin customer and I spend exuberant amounts of money there (and I want to), but at this point, Starbucks is far superior in the mobile ordering system, and my commute in the morning does not allow for an in store order.

Jason's critter
Dec 04, 2017

My biggest problem with this app is it rarely works. If you ask it to refresh and show the balance on your pre-loaded card, it constantly says the wrong balance according to what they scan at the register and say that I have. It’s told me before I had $12 for example, and the people scan at the register and say I have three. The rewards are practically worthless. I go there twice a week and I might get a free cup of coffee every other month. But none of that matters compared to trying to load my card with value. It should be simple but every single time I do it there’s a different problem either preventing me from putting value on, or showing me a screen that says there’s an error so that I do it over and over again end up with $60 added to my stupid Dunkin’ Donuts card. Then I go through an entire order on the go process and at the very end when I try to pay and be done with it it says my location doesn’t support ordering on the go. Do you think you could’ve maybe told me that beginning before I went through a ridiculous 30 steps to try to get an order in? Terrible terrible execution on this app. It’s absolutely ridiculous that they can’t make this app function properly, never mind Be worthwhile to use.

gingerburcker
Jun 06, 2018

I want desperately to leave my Starbucks app and go to DD. Unfortunately, I have had so many issues with this app. At least 5 times I’ve tried to use it within less than a mile of DD stores and it can’t find any stores. (Yes, location services are on.) Other times, it indicates that the store in question doesn’t participate in order ahead even though I’ve used that store at least 50 times. Another time, it read insufficient funds even though there was more than enough on the app to cover the charge. Another time, I participated in the MasterPass special option to give a $10 DD card using MasterPass and get a $10 credit on your DD app/card. It didn’t work, I contacted DD 3 times via email and first got an automated answer explaining what MasterPass is. (Yes, I know...been using it quite a while.) The second response was from a person who basically copied and pasted the first response and I never received a response to the last email. I just feel like DD could get so much more business if they could work out all the kinks in the app. When I’ve asked about it at the stores, the employees acknowledged that they have a lot of customers saying the same thing, but they aren’t seeing much improvement either. Come on...help me ditch my Starbucks addiction and acquire a DD addiction. I’m willing...just waiting on an app that works more than 50% of the time.

waxturtle7
Aug 02, 2017

This app is a great idea. It lets you order whatever you want from Dunkin' and skip the line. Just run in and get it, leaving all the other customers in the line wondering why they didn't order ahead instead of waiting in a long line. HOWEVER, the actual execution of this app falls short of all the hype and promise. The auto reload function has been completely disabled, which in the long run has saved me money since I've stopped going as much. I have chosen a Dunkin' as my store for pick up but when I hit the confirm start my order button I noticed it defaulted to a totally different location. This has happened at least 4 times. I have ordered a 2 coffee order 15 min ahead and yet neither coffee was made when I entered the location (this happens more than not). I have received strange combos when ordering a turbo shot for an iced coffee. The turbo shot came on the side in a small paper cup. I have been told what I'm getting is what I ordered when I can look at the receipt and see they clearly messed up my coffee but refuse to change it. I have changed my go to location thinking it was just the employees at the store messing up my order. I can go on. Instead I have chosen to use up my few remaining free coffee coupons and find a new way to get my coffee in the morning or any time of day.

Jax1106
Apr 27, 2018

My app freezes, has a fancy “favorites” feature but when I try to use it to reorder I get an error message that it can’t add it to my order right now. It’s just a medium ice coffee-nothing special or seasonal. It will let you add everything to your order and then tell you that it can’t process it now. The Dunkin’ Donuts I used to go to regularly just stacks all the orders in a small spot so several times only half of my order is there when I get there and I end up having to ask someone for help and I’m in the store longer than people who didn’t order through the app. My order isn’t large, sometimes two drinks and a sandwich but something is missing or someone accidentally took it. When I’ve ordered seasonal flavors if they’ve run out the app doesn’t tell you. I ordered a pumpkin ice coffee and was very upset when I got to work and realized they put no flavor in my coffee because they were out of pumpkin but the app made it look available. Plain Dunkin’ Donuts iced coffee with no flavor or no sugar is not very appetizing and i has to just dump it. I thought the app would make me go to DD more often but I actually go less. Even when you earn a free drink if you wanted something special like an almond milk or turbo shot they charge you extra for it. So the free drink reward is really a limited free drink reward. Come on DD. You can do better than this! I’d like to be a regular again.

CSR Racing 2

About Dunkin'

Developed by Dunkin' Donuts.

Dunkin' is ranking in   Food & Drink

Last update was at Mar 28, 2024and the current version is 11.0.0.

To see all other keys and revenue click here 1056813463

Dunkin' have a 908 152a user reviews.

Dunkin' was released in the App Store. It is developed by Dunkin' Donuts, who have also released the following apps.

Dunkin' has 908 152 user reviews.​

Dunkin' has an average rating of 4.8. ​The latest version of Dunkin' 11.0.0​ ​​was ​released on Mar 28, 2024​.

You can download Dunkin' ​here

Find growth insights on our blog

Want more app conversions? Pick the right paywall.

Want more app conversions? Pick the right paywall.

Apple Search Ads and App Store Optimization: Complete Guide for 2023/2024

Apple Search Ads and App Store Optimization: Complete Guide for 2023/2024

Announcing Bulk AI Replies to Streamline Reviews Management

Announcing Bulk AI Replies to Streamline Reviews Management

React to user feedback and market trends faster