Decora Smart Home

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The switches as switches and dimmers work great, seem a bit warm but work without issue.....where this app and the switches die is with remote control or more specifically the lack of keeping these switches connected to the app and HomeKit.....get used to connection failed message for no rhyme or reason I have 2 switches for a bathroom RIGHT next to each other...the farthest from the router worked up till last year when it started getting the connection issues. For the last year only one switch is connecting anymore....and it is the front porch which is the furthest from the router, the signal goes through the kitchen AND the utility room...LoL the switch that has the most interference and weakest signal is the one that’s hanging on.....I can’t really tell if the app is crap or the switches are crap....or the combination make the crap experience....Leviton support is nonexistent and loves to try and blame the router....I have had a linksys wrt54, Apple airport and ASUS rt ac66u...the one switch that has worked through all routers and different router placements the others up till a year ago work intermittently connect but constantly loose connection and then eventually never connect again.....STAY AWAY FROM THESE SWITCHES and by proxy the app.....good thing is the app doesn’t freeze anymore

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I tried 1 dimmer and 5 switches for the past 5 months with hopes of being able to standardize on them throughout my house. I have excellent WiFi coverage with plenty of bandwidth and clean, stable power. Unfortunately, the devices would randomly disconnect and would rarely reconnect without either performing the 7-second network refresh (which rarely worked) or the full factory reset which also requires removing each reset device from HomeKit (which impacts all associated automation) and going through the process of adding new devices. Even had to completely cut power to my house to reset all of the devices because they all went offline at one point, had to factory default all of them and none of them would connect unless power was cut to them. Since there is no “air gap” on the devices, flipping breakers is the only solution. The app only showed an available update one time (which didn’t seemed to work) and was grayed out the rest of the time. Also has issues where I could not add a device using the Leviton app but the HomeKit Home app worked. I really wanted these to work but it’s way too buggy. Just replaced all of the Leviton devices with another system and haven’t had a single problem.

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If you are expecting reliable able switches to work with HomeKit, then buy a different brand from another manufacturer. For nearly two years, I’ve had nothing but problems with four Leviton switches falling out of HomeKit and going non responsive. I’ve spent hours troubleshooting these with both Apple and Leviton who cannot fix the problem. The problem points to Leviton because out of 40 other IoT devices I have in HomeKit, the Leviton switches are the only devices that have problems. All four switches have the latest firmware updates, and I have the latest iOS versions. I’ve also worked with the company who made my home router, and they were kind enough to share research with me which shows other customers have the same problem with Leviton. Whatever you do, don’t waste $50 on even one of their switches. You are better off selecting a different brand.

6 of my 15 switch no longer work after this software and firmware update. I done resets and turned the breakers on and off. 3 of them are in a endless reboot and the other 3 don’t respond. Update - The 6 are now working. At first I tried updating those 6 in a group and they failed. The other 8 I did one by one and they worked. After a lot of reboots and trouble shooting and trying to update from my phone, I switch over to my iPad, updated the app and then was able to update the 6 remaining switches 1 by 1. Should not be that hard, put at least they work again.

There are a lot of terrible reviews for this app, which I don’t understand at all. I have 27 switches, mostly standard but several multi-way, and with the exception of occasionally having to reset one after a power surge due to thunderstorms they work perfectly. The app integrates seamlessly with Apple Home, which their other app (the higher rated one) does not. I do not have any dimmer switches, so maybe the people reporting problems have those. The only problem I have had is getting the latest firmware update to install on two of my newest switches. The app is telling me the URL is not found.