Cox App

I gave 4 stars just because I am 5 stars happy with your employee Sherieka,(not sure if I spelled that right) however if it was based on Cox services, it would be more like a 2 star... I constantly have issues with my internet (literally daily) and the price for cable and internet is unbelievable! I am on disability currently and a very limited income. But due to the fact that I am restricted to my home most of my time, I have to have cable and internet or I would go crazy. It’s sad that people have to pay such outrageous prices.. However, back to my CSR, she was very kind, professional, helpful, and courteous during my live chat with her. I have had HORRIBLE and absolutely RUDE experiences in the past. She was a very nice relief considering what I’ve dealt with in the past. So a BIG THANKS to her!!! You should appreciate and reward your employees like her!

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Once again Cox completely redesigns an app only to either completely break all the features (Cox Voiceverywhere), or in this case, I take away useful features that worked before. You can no longer access the tv listings and set a recording from the app. Basically the primary and only useful feature. The new chat feature is a joke as it’s just a Bot with extremely slow response and sent instructions on how to complete the recording function from the “old” app which doesn’t exist anymore. How hard is this?! Why remove a great feature that worked fine? Why redesign what didn’t need redesigning? I basically now have to Cox apps (Cox and Cox Voiceverywhere) that serve no function anymore. I can look at my bill or data used in Cox and that’s all it’s good for. Nothing works except forward with the Cox Voiceverywhere app and it became useless upon release. It just astounds me a company would reverse engineer apps into useless memory taken up on your phone. I have this app 1 Star because I can’t give it a zero.

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When I first got Cox Cable many many years ago it was fantastic. I had it about a year, then a bad snowstorm hit. We were without power for a week or two and then cable for a couple of weeks after that. It was not the company’s fault for being hit with this storm but they made it right with the customers with a prorated fee and a few free movies. When I moved away I told lots of people about cox cable and how they went the extra mile. Now I have moved back to this area and am being charged crazy high prices and only getting about half of my subscription. I really think think when things go bad the company should at least show they care.. not sure if any of this is showing up, as soon as I hit a 2 star review my typed message disappeared!

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I have been with Cox for over 30 years, but to keep my bill down, I had to go to AT&T 5 years ago. As soon as I switched, I got offers from Cox for the lower price ($160 instead of the $210 I was paying), after begging them to cut me some slack. So, in essence, Cox treats those brand new to the company much, much better than loyal customers. After a year with AT&T, I switched back to Cox, paying about $160 through a 2-year contract. As soon as that contract expired, I was paying $222. And now as year 4 begins, it was going up to $263! I was able to talk them “down” to $244, but I will be leaving Cox shortly. And, of course, there are no rebates for frozen screens requiring reboots several times a month, lips not syncing with sound for four days, and a slow internet even though I have the top speed internet hook-up. So: worse service for $84 more. Great business model.

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I am really disappointed in the service that I have gotten from COX. I got a bundle, which included cable, internet, and homelife. Every single month I have had to update it, and sometimes even call someone out here to get it fixed. Well I had to leave for work for a few months, and what do you know, it STOPPED WORKING. There was absolutely nothing I could do because I am not home and I am not letting someone into my home without me being there. It’s a waste of money and I regret paying everything I have and I will be canceling it as soon as my time is up. I am so disappointed in them. Oh, and they just increased the price again for sports (which I don’t watch), and broadcasting (which they will also charge extra for). Don’t bother with the homelife people. DONT DO IT.