NV Energy

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I have used NV Energy for a long time and it was nice to see that they have an app for quick payments. I do love how quick and easy it is on that aspect. I have had a problem with starting a service. When I had all the proper info, it took multiple attempts to get to the next step because of a “system error.” Once I finally got onto the next phase and was a click of a button away from submitting my service request, it wouldn’t work. I clicked the “Submit” button and would not process request, so I had to go through the process all over again via phone call. Both the app and website would do the same thing.

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This app is state of the art- 1998! The registration page froze halfway through; the questions and layout are primitive to say the least; once it finally processed my info and I attempted to pay my bill, it sent me to Western Union- that bastion of online security (!)- for payment. That meant another account was needed (albeit a much shorter one). It timed out by the time I was finished, and I was forced to start again. I wonder how many times my email address was sold/ shared by both companies? I had called in for help with the frozen registration page, and got a callback around the time my payment was (finally) made. Instead of asking for help with that, I requested that my info on the app be erased and I get a return to a paper bill. What a waste of time. I’ll just write a check.

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Why ask us to complete a survey through the app when it doesn’t work properly. I can’t answer any of the other questions cause the app does not allow me to scroll up or down. So get it fixed and then I can answer the surveys. I’ve noticed that over the last 6-8 months the app hasn’t worked properly. I’ve had to get online through google chrome rather than use the this app. There’s always system errors when trying to either login and if your lucky and you do login trying to navigating through the app a lot of times you can’t do anything. It’s said to say that you have poor app designers on your staff.

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The problem is it rarely works. It runs slow, errors out, and hardly functions like it should. While the features, such as managing your account, getting assistance, etc, are all great, the downsides can often outweigh the benefits. It takes over a week for a payment to even show up as having pulled (an issue confirmed to be on their end and not the banks), and for the past three days I haven’t even been able to log in. The last time I was able to it demanded I log in every time I tried to navigate to a different page (such as going from payments to energy snapshot). Great idea, awful implementation. In today’s society when middle schoolers can develop apps, there’s no excuse for one to be this bad.

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The features in this app are great. I am very conscious about energy use and it helps me to track and modify my electric usage....if and when I can actually log in. I need to do a full log in each time...the “remember me” is completely non-functioning and no fingerprint ID option. After logging in I have about a 25% chance of successfully accessing the app features as it usually “spins” eternally trying to load until I give up. Really glad this kind of poor quality app is not the norm as I would go back to paper billing....