User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I’m very grateful that I have came across Chewy! I’ve used it on a couple of occasions over a period of time. It started out just wanting to by a waterproof seat cover for the back seat of my car. Something durable, waterproof, comfy for my doggy, but ALSO look nice! My car is classified as a sports car with bucket seats in the back, so I was a little nervous about getting the right fit. I found exactly what I was looking for and it arrived super fast! My doggy looks so comfortable and it even has a lifetime warranty. A little bit after we received the seat cover we were even sent a hand written note from the company. They said they hoped the seat cover was working well and that they were there if we ever needed anything. With my second order even though my vet sent a perscription approval it had been two days without my order showing up. I qualified for the free 1-2 day shipping. But after speaking to two people I got my order the next day and they did a partial reimbursement. You can’t get better service than that. Everyone was kind and professional! I’ve also read reviews where the company has sent customers condolence letters and even flowers after their animal has passed. It’s truly a kind hearted company. My fiancé and I are now placing a third order for something else we needed. We shall see how it goes but so far we have been completely satisfied with the service! Thanks Chewy for a pleasant buying experience!
I started using Chewy because my elderly cat needed prescription food and this was the only place to get it. The process for submitting my prescription was easy. In the meantime I also found other items cheaper on this site. It was free shipping and the auto ship feature was great. I got an email reminding me if my auto shipment as it got closer so I could change it if necessary. This was very useful as it was for food so I could move the date without penalty. Sadly my cat got very sick and did not recover, after a food shipment had already been sent. I didn't have time to cancel it and it arrived the day after he was put down. I called chewy to see if I could return the food, which they said wouldn't be any trouble. When asked the reason I said we no longer had the cat, and was barely able to even get that out. He was so kind. He said that I would be refunded and to donate the food to a shelter. I was shocked. It made me so happy that I could help other cats. A couple days later I received a bouquet of roses with a condolence note from the gentleman I spoke to and the entire Chewy family. Though it made me tear up all over again it made me realize, again, that this is a great company who really cares about pets and their owners. I plan on continuing business with them and sharing my experience with other pet owners.
A few years ago my oldest cat was diagnosed with diabetes. Not knowing anything about diabetes in cats; I soon found out that I had to limit her carb intake. The fact that I have six other rescues in the house, I couldn’t give her wet food exclusively because of the major cost associated. I heard there were lower carb dry foods available. I soon found out from looking at all of the brands on the shelves at major pet stores that I needed an expert. I called Petsmart and asked for help with their brand for carb content and I was quickly told they didn’t give that information out over the phone. To say that I was frustrated is putting it mildly. I have since completely quit dealing with Petsmart as they also went up on each bag of food five dollars across-the-board. ! That is where Chewy stepped in. The first customer service representative I spoke to automatically said yes I can help you with that. They proceeded to look for carb content under 10% and soon found a brand. What had started out as a struggle became a quick success because of your dedicated employees. I can’t say enough good things about you guys, I hope that you will continue to provide us with quality pet items at good prices. Thanks again Chewy.
This online-pet-supply store is the bees knees. I have no other metaphors or ways to tell you how amazing they are. My doggo is a service animal and I’m a veteran with some reasons that dictate I’d benefit from having him. He’s my best friend and I hold him closer than any family member or friend I’ve ever had. We don’t go anywhere without one another (the creep even pokes his head inside the shower curtain once every 60 seconds...). This company Chewy has given us AMAZING prices and discounts on everything he deserves. I won’t feed him garbage... so we order Blue Wilderness dry food and soft treats (Denali and Bayou), and Nature’s Recipe Chicken in Broth (all of the above grain-free). I save SO MUCH MONEY ordering from Chewy. Not to mention not having to go and get anxiety from taking him into a PetSmart and dealing with humans that are louder than their pets. A side note: my mom and dad have had coonhounds for YEARS. When Chewy came around as a thing, my mom started using their services. When her hound Sophie died of old age... Chewy took notice after maybe a month of order changes. They asked her why the change and she informed them of Sophie’s death. They sent, the next DAY, flowers and a card. I mean COME ON. Need I say more? Rock on, Chewy. Rock on.
Just had to change my payment to update an order I am placing, but also have been putting off changing my auto shipment for the first time too. My delivery isn’t till the end of the month, and I was procrastinating since I predicted it to be the average annoyance all apps can be when trying to update a payment method. But i didn’t want to wait to place this order I just did (I can tell my dogs are craving some Rachel ray wet food!), and so while I was putting in the new payment method there was a very simple additional button to add to auto shipment and was done in all of two clicks. Also always sends me notifications on how many more days I have to change my auto shipment which I love since I can’t remember every single time, and I’m trying new foods and new sizes for my pups and cats to know when is the best time in between orders to place the auto shipments. Still a new user, not going to lie I was skeptical at first for making an account, but extremely happy I did. Also food is bigger bags than grocery store so less trips, more options, can have toys and treats and medicine and etc delivered on auto ship too! Also cheaper than grocery store. Love this app thus far!!!
This one’s for the pets. Chewy leads the pack with 1,000+ trusted brands of food and supplies, 24/7 help from pet experts, and FREE 1-2 day shipping on
orders over $49! Get extra savings off your first Autoship order, plus 5-10% off select brands on future shipments. It’s everything you love about Chewy.com, with a few extra tricks just for our app customers.
As always, you'll find these features that set us a-pawrt from the rest:
Need that dog food sooner? Easily change your Autoship dates and frequency to fit your schedule.
Search or shop by category for your pet's favorite brands and discover new ones.
Add your pet’s info and get recommendations for food and supplies, tailored to your pet's age, breed, and more.
Keep track of your latest orders and updates right from the Home tab.
Shop medications, prescription food, and more vet-approved items in our one-stop pharmacy.
Save all your favorites in one place for easy shopping.
Follow their favorite box from our door to yours with our in-app shipment tracker.
Send fellow pet lovers items you like with a text, email, or social post while you shop.
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