Champs Sports: Kicks & Apparel

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I ordered two pair of sneakers and never recieved a confirmation email and I went back to the app to check if my order would appear in the history and it said I don’t have any orders yet. So I said ok I’ll wait a day and maybe I’ll get the email by then. Two days flung by and I still haven’t recieved anything! My card was charged and is still processing from Champs! I emailed customer service and it took them two days to reply and they said their sorry and they got my order but due to technical malfunction it approved my address and it can’t be shipped to the address I provided and if I could like to change it, they would have it shipped out. This is nonsense! I emailed them back and told them to cancel my order and I would like a refund. Almost a week going by and I haven’t heard back from these scams yet! I sent out a zillion emails and haven’t gotten any yet from these people! Worst service ever! I will not be shopping here again! I’m going back to Footlocker, they don’t do nonsense like this. My order usually reaches in less than a week!

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Man where do I began.... ok so after I place an order, waited a week call champs they told me “oh the store that u placed an order with there printing was down that’s y u didn’t receive any tracking information” so I was lik “when was someone going to tell me”? They Apologize and Assured me that they will find me another store with the item in question, so they put me on hold. So I’m thinking yea I just got lied to cause if it’s a printer problem y do u half to find another store that has the shirt???..... so she came back on the phone after calling every store in the area and found one in California, so I ask for a Confirmation number as well as tracking number... she said I will get it in 24hours in my email I was like ok cool. Two more days go back after a week & a half of waiting... so I called to today and ask again. Apparently California never shipped it but on top of that... they misspelled my name so I never got an email of Confirmation... smh 🤦🏽‍♂️ worst service ever... so I’m currently waiting for my shirt.

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Every time I would go to order a pair of shoes that suppose to be available, I would get a notification message saying that the item is out of stock. My issue is the fact that I know the ones that’s suppose to be out of stock because the size would be faded out and u can’t click on it. When it’s unfaded and I click on it meaning that it’s suppose to be available. I shouldn’t get no message saying they’re out of stock and this is not with just one size, this was with a few supposedly available sizes and I continued to get the out of stock message. So I will be deleting the app because unlike other apps footlocker, Nike etc if I click on a size that’s open for availability and try adding it to my cart, it will actually get added. Instead of the out of stock message popping up. So this is definitely an issue that needs to get fix.

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I placed an order on a Saturday and paid for a one business day express shipping so I could have a pair of Nike’s as a birthday gift. It’s Wednesday and I still don’t have my package. I called customer service and they told me my order wasn’t received until Tuesday afternoon. What’s the point on making a n online purchase paying for express shipping if they won’t get your order till days later? They did said they will refund the express shipping cost Wichita is irrelevant of this issue... I ended up without the birthday gift!!! I don’t recommend purchasing through their online store. Specially if you need this item for a special occasion or a last minute gift.

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This is my first time order I tried ordering my son a backpack for school 15 minutes later my card still would not go through I was proud to call customer service to complete my order put it this way I made up making a strawberry cheese pie the whole entire time I was on hold waiting for customer service all together between ordering online and customer service on the phone it took me 45 minutes just order a bag I still have not gotten nothing from the company stating that my order was processed or it was even being prepared to ship