Carvana: Buy/Sell Used Cars

My first time ever writing a review. I told myself I would due to all the bad reviews I read when I first picked up my car, which was on Veterans Day. I received my plates TODAY! It only took a month and that’s that I was nervous something would go wrong because I had moved and had to update my address. I changed my address on app and I called Carvana to confirm and the gentleman was very nice to me and assured my address was updated for registration. I read several reviews about people not receiving their plates. I am not sure what their situation was but I had no issues. However, my car buying experience was great too. I bought on Tuesday and that Friday was my pick up date. I didn’t have my down payment in my account till Thursday so it delayed my pick up date (which I understand). On my pick up date - my son and my boyfriend go with me and the staff treated us great. Oh and I really enjoyed the whole coin kiosk thing. I test drove it for about 30 mins, got back told them I wanted it, signed paperwork in 5 mins and walked out w my car! My test drive w my family was longer than the time spent at Carvana. I hate car salesmen, which is the reason I tried out Carvana. I never thought I’d buy a car lying down watching TV, just like the commercial. 😂 But I did. Thanks Carvana for a great experience. I will and have recommended you to others.

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This is my first time writing a review, but with that, Carvana has excellent customer service. But, what they advertise online is not what they are selling you. I bought a 2017 Chevrolet Cruze LT Sedan 4D. Under the details about my car (with the VIN included) they had advertised that this car comes with keyless start, heated seats, etc. Also, in the photos, you can see where the buttons for the heated seats are. Well, when I had my car delivered to me, this car did not have that. When I was talking to the delivery guy and going over paperwork, I brought this up to him and he pulled up the advertisement and all of a sudden these features were not on the page. He suggested that I had gotten confused with another car I was looking to purchase. But I had priced this car with these features on KBB to make sure I was getting a good deal. Well, fast forward some months later, I finally found the original advertisement for my car and low & behold it has these features advertised with it. Now I am up-side-down on a vehicle with a baby on the way. Saving your stress at the time of the purchase is really just delaying it later down the line when you’re owing more on a vehicle than it’s worth that you purchased with them. Also I have contacted Carvana & they won’t do anything about this. The people on the phone were very nice and everything, but Carvana as a whole is not what they make it out to be. If you do purchase with them, be very wary.

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After several weeks and 2 cars, and as much as I wanted to love Carvana, it has been a complete and utter disaster. First car, I purchased a warranty. The day before delivery, they canceled my order without any reason. I later found out that they took the warranty away, and said it was no longer valid (even though I signed all paperwork, which they countersigned, and put 4K down). I proceeded against my better judgement. Upon delivery, the headrest was broken and the metal prongs push into your back when you lean back. The soft top (convertible) had an 8in tip in it that want reported. Several other cosmetic issues that weren’t reported. I decided to replace the car with an identified model (only 1 available), which was a black exterior and black interior. A week later the car is scheduled to arrive and I receive a call 30 minutes before. The driver asks me to confirm my address, and I ask him to confirm the color and details of the car. He confirmed that the car was burgundy, not black. As cool as the “carvana experience” seems, don’t be fooled. I had to take a day off of work to sort this nightmare out, and in total, spent about 40 hours working through this nightmare, returning cars, swapping cars, calling customer service, etc. It would have only been 6 hours at a dealership in comparison. They are not operationally equipped whatsoever. Stay away, this was the worst car buying experience of my life.

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I literally don’t write reviews, but what I experienced from the last two days is unbelievable. I realized the newest app update in the worst way. So I was unaware of how to reschedule my payment via calendar, because the old app update has it where I could update the payment via calendar in plain site. The newest update was not the case. I clicked schedule payment and did not realize the calendar was positioned in the corner of the screen beside the hard coded today’s date. So since I did not realize this I click schedule payment for that hardcoded date above the button, I was thinking that the next screen would take me to the calendar. Sadly it confirmed my payment for the hardcoded today’s date. When I realized it was processing, I could not stop the payment process. That is another thing, this app needs a way to cancel payments for situations like this. My sole issue is the small calendar to edit the payment. Called the representative and they could not stop the payment. Called my bank to try to stop the payment. And it was successful. I paid the payment via phone today since this company is blocked from payment process at my bank. Now I have to call my bank back sometime next week to remove this company off the list of cancellation for my next payment arrangement in June. I will be using the website for now on. I never had a issue with this app until now. Sorry for the long post.

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I never in my life have written a review but this is an absolute must. This has been the worst experience in my entire life. I received my vehicle back in feb. 2019 AND I STILL don’t have my plates. They will not give me a rental (which they can do). My neighbor also is having the same exact issue but she has a rental vehicle. They also told me I would have them by the end of this week and still don’t have them at all, I called them again today and they told me I would have them by next week when I was already told it would come by the end of this week. Customer service is TERRIBLE. Honestly I wouldn’t not recommend this not even to my worst enemy. I’m paying for a car and insurance that I can’t even drive. They keep telling me it’s now my fault that the plates are coming next week when they have already received all the paper work they needed. There is hold on their end and they are blaming me for their hold up. I’m letting you know now this is not the place to purchase a vehicle. Do it In person with a dealership, you can even get cheaper vehicles with a longer warranty on them and get the pre certified with no issues and plates the same day, if not the same day it will be that week. Carvana is a complete scam and they told me I WASN'T ALLOWED to give the vehicle back. This is the most stressful/annoying/terrible/horrible/crazy experience of my entire life.