TrueCar Used Cars and New Cars

This has helped me greatly in pricing research for my car buying search as well as seeing what amenities are available for the cars I’m looking into. Pictures and stats. And when I have time to answer 4-8 emails I can check pricing in my area and see who’s offering decent prices and who’s marking the car up exponentially. It’s very helpful for someone who is actually trying to buy a car. It can also be a great tool for finding out what is in stock near you. And what is impossible to find. Also when certain cars will become available. But be warned if you ask for the specific pricing near you the dealers are notified of your interest and you will receive a few emails. How ever many dealers there are near you that you received pricing for.

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Just awful and I don’t even understand how this level of harassment is even legal in 2018. Basically what happens is that after you just view a car and I mean it (just viewing), they will send your phone number to numerous dealerships and trust me that they wont stop calling and emailing you, even after you remove the car from the apps menu they even tell you that you will continue to receive calls and emails, there is no way out out of this that I could find and ( I’m even in the do not call registry ).... apparently they don't even share the databases with the dealerships. There was a time at the very beginning when they truly care about the customer, now they just blatantly and with no apparent way out just give out your personal info, how is that for a balanced scale between the dealerships and the car seeker, this is even horrible for the dealerships imo as i pretty much blacklisted them all from my current and future car purchasing experience and now they wont be getting my business....

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True Car is nothing but a scam to sell your private information to other companies. When you search a cars price they give you a value that is way below MSRP and make you sign up with your email to look at prices in the area. However, they do not give you price lists afterward, they just sell your phone number (which you don’t give them, they just raid your phone for it) and your email that you used to sign up to all of the dealerships in your area. These dealership prices are no where near what True Car tells you they are before you sign up, and the dealerships send you info for all cars, not just the one you were looking at. Amongst 8 dealerships, 19 emails, and 7 phone calls, all within the first hour, there was only 2 cars that matched what I had searched, leading me to believe that True Car doesn’t even tell the dealerships what you searched for. It is just as easy and quick to avoid True Car and you won’t have to be spammed by the dealerships.

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Like others have said, this app is advertised as a new way to buy a car with less hassle. It should make it clearer to users that dealers will call them despite asking for email contact only. The idea behind this app is great, and I like the ability to see inventory on dealer lots. But the phone calls kill the purpose. I downloaded the app about a month ago and clicked through to see the price on a car, suddenly my phone blows up with calls and texts and voicemails. These eventually slowed as the date on the offer passed. Yesterday I completed a survey in my email from truecar asking how my experience was. I filled that out and boom the phone calls start again. This app needs to be clear that dealers will get all your contact info, despite your preferences. If I could leave a zero star rating I would, and if I could redo the survey I would give a terrible rating. Better yet, don’t fill out the survey because they turn around and tell the dealers to contact you again!

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This app will allow you to search for cars BUT lacks in many other places. 1-ability to save searches- every single time you open the app you must plug in all of my filters over and over again....it’s annoying. 2-to open the list of cars you have “liked” you much enter a search. You can’t just go directly to your list. 3-there’s a bug. If you “like” a car and want to later review the details, when you select the car from your “liked” list it takes you to a blank page. 4-your list of “liked” cars doesn’t transfer from one device to another even if you have to create an account and are signed in on both devices. Or example, if I like a car on my cell phone I can’t go to my desktop, login and find my “liked” cars. 5- The last and worse nuisance is that you must share too much personal info with dealers (name/address/cell/email) just to see if a car is available. It doesn’t provide you with their contact info