BT Wi-fi

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I signed a 12 months contract for an unlimited Wi-fi (internet connection) nearly 4 months ago. The first month it worked fine, after that the connection is so bad that I just can’t use it. On my phone, iPad and laptop, the free ‘the Cloud’ Wi-fi connection is much faster than BT, also even the ‘Oxford bus company’ Wi-fi connection which is also free, is faster than BT. Now I’m stuck with a 12 months contract for a service (unlimited Wi-fi) that BT promised but is not delivering. I tried to speak to customers service but they didn’t help, and didn’t care. Instead they blamed my location, my phone and even my iPad, saying that maybe my gadgets are too old... in other words, they just tried to blame anything else but BT for the bad service... I live near the city centre in Oxford, and every free Wi-fi (internet connection) from bars, cafes, restaurants, buses, and ‘the Cloud’ as I mentioned are faster and don’t drop as BT. BT is the worst Wi-fi provider I have ever experienced. I’m so frustrated and angry to know that every month they get my money and I don’t get anything, not even what they promised (unlimited Wi-fi-internet connection)... probably that’s why they call it unlimited, because you’re never connected, and when you are, the connection is so bad and poor that you’d better use public ones which are faster, better and free.

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On Feb 5th 2019 I contacted BT by phone. The Operator agreed to change my package by dropping my Broadband package from £54 to £29, cancel my £10 unlimited call package, and cancel my BT Sport charge when the Sport contract ended at the end of April. I have spoken to Operators every month since then, the last one promised to contact me yesterday without fail to check if the bill was corrected. No call!! And bill still the same. To add insult to injury they have billed me again for the full package including BT Sport (£74) which was turned off to me on the 29th April. They have stolen about £100 from my account so far. I give up. The website all ways says it cannot contact the site to allow you to complain so they can claim no one complains when they tell Ofcom they have no problems with customers. Ofcom are in bed with these companies because they do not want individuals complaint to them.

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BT Wi-fi Fon do yourselves a favour and never use or get involved with it. Signed up for 12 months and it is the most infuriating inept product I have unfortunately ever had the misfortune to use. I signed up for unlimited 12 months a decision I regret hugely as someone that relies on a decent internet for work. It forever cuts out meaning you have to go through the tedious useless process of signing back in again each time, doesn’t work regularly and is incredibly slow when it does. Incredibly frustrating to use. I got the app as it said will ‘automatically sign my phone in’. It NEVER works. I can honestly say using BT both app and Wi-fi Fon are the most stressful and frustrating things in my life. Avoid at all costs.

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I have to say that this has got to be amongst the worst and most useless apps I have.. Ok I'm not the sharpest tool in the box when it comes to IT, I accept that, BUT, for example when it says go to location services (which I can) turn it on (which I cant because the relevant sub menu does not include that function). When you consider both these instructions are on the same web page? I have never actually found BT to be that good and the fool that I am has had an automatic subscription renewal enabled for years and never actually managed to get on line. Next task is to cancel automatic renewal go to competitor service provider and sign up. If I could leave 0 stars I would, but I am obliged to leave at least 1 - which I have done, reluctantly.

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Hyped coverage, luring unlimited downloads! BT is safe and secure knowing my moneys in the bank for 12mth locked in and I will never get my fill of unlimited data. App shows you where all the coverage is on a map, get yourself into a hot, hot, hotspot and boom!.. Nothing! Nowt, Zip, Sweet FA Shows you loads of coverage until you actually go there and find nothing. Very, very, very rarely can you hook up where you want to be. Spend your time hunting around like some deranged Pokemon hunter...... NOK when you are significantly over 15yrs old. I seriously expected someone to call the police one time, trying to get WiFi on a housing estate. Regret signing up for this, so inconvenient and such a poor service it is virtually useless. Btw BT - One star is one too many. Smh