BT TV

ask user to change the rating

I do love having this app...when it works, which is about 80% of the time. But for example, have downloaded both Avengers Infinity War and Endgame. I have had to change phones a couple of times and now the three download limit has been reached for Infinity War and won’t let me download it anymore. I have now downloaded Endgame for the third time. The first time didn’t download properly and had glitches. The second time downloaded fine but then hit a glitch where it just wiped it off without me doing anything and so now I have no more downloads available again if someone inevitably goes wrong again. I just don’t understand why if I have spent about £30 on two films, why I cannot download them whenever I want because of flaws from the BT TV app. It’s just not good enough.

Updated to Version 3.0.3 yesterday. Visually very impressive. However, it runs significantly slower than the previous version. I’ve now had time to try all the features and all work fine. So in general a good app. But could be so much better if the developers incorporated into the app YouView Box Remote controllability, similar to that incorporated into the Sky TV app and other providers. I don’t know how difficult this would be but it would make life so much easier being able to control BT TV from ones Smart Phone, especially when searching Catch Up TV, it’s like sending a text message with an original mobile phone, several presses before reaching the letter you want, and heaven forbid if you type the wrong letter, you have to work out which button to press to delete it🙂. Any thoughts appreciated.

ask user to change the rating

First of all I buy new bt TV set up box ultra hd 4K set up box couple month ago and downloads bt tv app I unable keeping try login apps catch up watch play online I doing again again again not possible I have trying everything and contact bt tv helpline I keep telling them having problem to log in on my iPad only work on log in bt sport but not other eg films soap etc on apps I really don’t understand this old one sky no problem can log in watch catch up online but on bt tv nope really not satisfied about this they saying will sort it out but never did - Thank to bt development had been sort it out for me now working login open bt tv app on my iPad and iPhone hope stay that why

ask user to change the rating

Having been a longtime subscriber to BT, I've always enjoyed watching the sport through the BT Sport app. The new update is a massive disappointment and now I have trouble watching the sports I PAY FOR (BT- there's money coming from paying customers- are you listening?). Instead of watching rugby I'm now spending time a) downloading an app b) logging in to my account (I was already logged in to the old but never mind...I'll do it again because BT have commanded me...) c) oh, wait. I can't watch anyway because now I apparently have too many devices registered to it! 2 devices is the limit! On a train- phone. In a wi-if area- iPad. At home- computer if I can't be at TV. It used to be so convenient. And if I want to change my 2 devices? THIRTY DAYS TO CHANGE THE REGISTERED DEVICES. ARE YOU SERIOUS? Is BT really that incompetent that these can't be changed instantly- in fact why only 2 devices at all? Why should I change them when they were already registered under the old app? And we're we warned about these changes in advance so we could prepare? And all so that I can only watch THE SAME PROGRAMME I WOULD HAVE WATCHED ON THE OLD APP IN THE SAME WAY. I want a refund. But I bet that's not coming because that would mean considering the customers.

ask user to change the rating

The app is fine, although lacking in a few areas - no ability to cast and ropey SD quality, for example. But the bigger issue is the restrictive and onerous device limits. BT only allow two devices to be registered - bad enough given the sheer volume of gadgets the average household now has. Even worse is the farcical 30 day policy; register your two devices and you have to wait 30 days to change one. Remove both and you can only re-assign the two slots ONCE every 30 days! That’s 60 days to fill both slots! This was an issue recently when I had to return two faulty devices - a laptop and a tablet - and swap them out for new ones. Through no fault of my own, I had to wait almost 30 days with no streaming access to register one new device and ANOTHER 30 days afterward to register the next one - all the while continuing to pay my monthly BT subscription. Pathetic. Sort it out, BT - and don’t use the old “rights restrictions” excuse. Your priority is your customers, not your rights holders, so negotiate better terms like ALL of your competitors clearly have.