BrightStar Mobile

As soon as this app and your mobile banking website offers transfers with Zelle, I will make this credit union my main banking option and I will set my direct deposit with you, because I love all the perks you offer. I just simply cannot afford waiting 3 days for a payment to be delivered to another person, at another bank.

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Why was this app updated recently???? The feature that indicates negative and positive amounts in your account was changed and it’s now harder to tell the difference between amounts.. When an amount was deposited into your account, it would be in green with a plus sign to indicate such. (Very easy to see.) When an amount was deducted, it would have a negative sign next to it, to indicate it being deducted. Now the only difference between the two is that amounts being deducted are in parenthesis and amounts being deposited don’t have a parenthesis around the amount. This is the dumbest update you could’ve possibly thought of. This is harder on your eyes and takes longer to determine which amount it being deducted or added into my account. I’ve been using this app for over 4 years. I cannot believe someone actually thought this update was an “improvement.”

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The app works. It's extremely basic and needs work. For instance, when using the bill pay feature, the date does not default to the soonest available. It's up to the user to guess - very annoying. What took my review from 3 to 2 stars is I made the effort to try to find somewhere to submit any requests for enhancements. I just keep getting routed to the BrightStar Credit Union main page. Really annoying.

This morning I called for some info and help with accessing account online. I had the most patient gentleman named Chan help me through the process. He made a technologically intimidating experience for me a pleasure because of his demeanor and patience. Kudos to Chan!

Ever since you got the new mobile banking app it has been fantastic. It easy to send money to family and pay my bills. Thankful for the upgrade.