Tropical Financial CU

I like the simplicity and few options for almost all our needs. Only missed the Bill Pay. Is easy to navigate and fast. Keep the easy and minimalistic format, even if bill pay can not included. Update: bill pay is excellent too. My only complaint is that we receive a fee if don’t make at least 2 or 3 pays on the site per month. I consider it unfair.

The app makes check deposits, transfers, bill paying, and account balance enquiries from a phone convenient and fast.

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The app looks like it was made in 2010, it’s hard to navigate and took me about a week to get set up. My account was blocked for unknown reasons and I spoke with tech support who kept giving me the same information. Someone finally actually looked at my account and then resolved it. The app is confusing and looks outdated. More effort should be put in especially now when most banks are closed and we have social distancing. I have other bank apps that are user friendly and have a clear layout. I’m 29 and I’m saying that so imagine someone in their 70’s trying to use this thing.

Over the years some things have improved on the website, but it is now less mobile friendly for me since I have been unable to print my cleared checks. This is essential to anyone needing proof of payment and preparing for tax season. No technical support either. After so many years with tropical, time to change to a reliable mobile friendly bank.

I have been been banking with tropical since 1989!! No matter where I go or where I live Tropical will always be my bank!