Bonobos

The Bonobos app is a step up from the normal fashion label application in that it works as a shopping point as well as an almost concierge providing users with the ability to dress according to your local weather as well as the ability to choose your outfit based on a virtual closet. The app is easy to shop with quick navigation, high quality merchandise images, sufficient product details and the ability to checkout quickly.

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Been a customer for over three years and used to really like them. It feels like their overall fit has changed recently. Tough to tell detail on the website - how it will fit or even the color. I’ve had to call customer service the last two orders to get them fixed. Final sales are decent deals but and a huge but, if it doesn’t fit you or is a diff color or styling than it appears on the app you are out of luck. Just throw it in the trash because they won’t take it back. Hard to fathom a company doing that for something you bought sight unseen. So here’s hoping it works out for you. Hasn’t for me and it’s been a major pain.

Love Bonobos, Love the app. Would like to see “How to wear it” improved. I use the like (heart) to mark things I have bought or have similar in my closet so I can review everything in my real closet not just the virtual closet on the app. I would like to see another way to create a “wish list” and and way to share that list with others in case my mom might want to buy me something for my bday :)

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...for the price that I’m paying for these pieces, it doesn’t make sense that I’m waiting SO long to have my order delivered. EVERYONE in the house got their items delivered from other retailers in a fraction of the time and they spent much less than me. Not to mention the fact that they’ve now changed my date for a third time. This was a gift to me but I doubt I’ll ever shop with Bonobos again. I like to have my clothing sooner than later. I could’ve driven to California, tried clothes on and returned and I’d still be waiting for this shipment.

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Been a customer for over 5 years, giving Bonobos hundreds of dollars yet when I buy something on sale and rush to get it since the app says “there is only 1 left” turns out it was actually the wrong fit and they won’t let me return it or even pay the difference to get the correct item and exchange it. I remember customer service used to be able to help no matter what, but I can’t even get a discount to buy the item I wanted in the first place.