Banana Republic

The new update of being able to see your card balance is nice, and I like being able to use touch screen to log in, but once in it doesn't show my most recent charges, even ones that aren't pending. I also don't like that the only option to see charges is by statement. I want to see EVERYTHING in one glance. It also doesn't properly display my points balance to see how close I am to my next reward. I find myself logging in to the web view of the credit card management every single time which is a hassle because I can no longer access it from the app. Hoping for the day I can make the app my one stop shop.

I was disappointed when on Tuesday during the extended Memorial Day sale of 40% off I couldn’t complete my purchase in the app. I had 2 pair of jeans in my bag but kept getting an “I’m sorry something went wrong” message. So I restarted the app only to find my bag empty. So I re-added them and then when trying to purchase received a json error which I sent to support. They replied with “I’m really sorry but we can’t reproduce your issue, you can call our support line to get help”. To receive the highest customer satisfaction score from me, BR would have called me and made sure I completed my purchase. That would have been a win for me and for BR. Instead I’m not satisfied and BR didn’t get the sale on that day. In general I like the app and prefer to shop there. It’s convenient and fairly easy to use when it works like it should.

The design is clean. Websites are always more clunky on phones because their platforms are not necessarily compatible, but that goes for any website. The BR app is designed well graphically appealing, but there is no option to automatically sign in so you have to put in your password every time you open the app and you always have to verify payment information, these should be able to toggle on or off as options to improve the customer experience, obviously if I’m downloading the banana republic app, I shop there regularly and want and easy check out experience.

It’s much easier viewing items on the app as I find the BR website super slow, especially if you’re on your phone shopping. I was actually told by BR customer service that the site ‘chooses’ other browsers over cell phones all the time. So I was thrilled to get this app where browsing was way easier. BUT, when you try to check out on the app, it doesn’t work!!! I tried 3x to check out. Added promos, hit check out, and it just stalled forever. I tried several times with no luck. Had to go back to regular website to complete check out.

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I deleted this app as it was just a wrapper for their mobile site. But they emailed me promising - after about six years! - integration with their store card. That is run by Synchrony, which is never knowingly not completely technically inept. But I have it a go. It didn’t work, as of March 29, when I got the email. I tried again, literally a month later. And still: “Error: We are unable to process your request at this time, please try again later. (1111)” (That’s their horrible capitalization and comma splice.) Why email telling me to try something when it doesn’t work? I’ll take the rewards to use their card, but Synchrony is a wretched partner and the integration failed at the first hurdle, and is still failing a month later. It’s pathetic, but not in truth remotely surprising.