BCBSIL

UPDATE: AS PROMISED I’m updating my review to reflect that as of the update pushed 7/9/19 the medical card doesn’t load in the app BUT I am at least able to add it to my apple wallet. Not a 5 star update, but I am ok with giving this 4 stars now. THANK YOU DEVELOPERS AND TEAM!! My original review is below. The app is functional and does an effective job of letting you know your claims and current plan limits (deductible and out of pocket). However, I can’t load my card which would be enough for me to give the app 4/5 stars but it seems I can’t get anyone to help me fix. Can dev help? I would gladly update my review to reflect that devs help customers and fixed bug I am encountering.

response required

DO NOT USE THIS APP. It’s a major development failure. Nothing ever works. Don’t take my word for it. Look at the review history on how often this app failed. It constantly leaves you to calling directly to get answers and the lines are always clogged. If I was BCBS I would be suing the developer for breach of contract as it’s a P.O.S. I have never been able to log in. BCBS, do not advertise a platform and route people to use it when it’s a catastrophic failure. This app and its ability is a representation of the management group for BCBS and their lack of respect for the people that are trying to navigate the gross injustice of the american health care system. If the only platform that works is a desktop version, say so. Stop asking hopeful Americans to use something when it’s not proven to be effective and working. We’re tired of developers dropping initial garbage onto consumers with the expectation of fix as you go instead of proper testing and correction prior to release. Would you buy a refrigerator that has the potential of not chilling your food and requires service several times before it is finally running correctly? Are we supposed to “expect” to absorb the cost of rotten foods so you can get to market? Is that a fair expectation? Pull the app. Get it right first, then release to public for use. The current approach your using makes BCBS look like extremely incompetent fools. I know their not, but apparently their IT department is not thinking.

ask user to change the rating

I’m updating my review, but it won’t be any more complimentary. Why does this app exist, when it works so poorly for so many dissatisfied users (me included)? I actually believed the developers robo-response to my bad review 3 months ago, and sent them email as requested: still no reply from them! The really audacious part is that they continue to market the convenience of their non-app relentlessly online and via email. And it worries me that a company that is trying to present itself as caring for customers doesn’t get how their inaction tarnishes that caring image. BCBSIL, don’t waste my time with another auto-response: I already know that “something went wrong on your end, you’re aware of it the problem, and you’re working on a solution”. I wouldn’t know if the app itself is good or bad: I’ve never been able to get past the login screen. I’ve talked to tech support three times. “They’re working on it”. Really? That’s your answer? Meanwhile I can only log in from a computer, but never from the app. What in the world can be so wrong with this app that I can’t log in to my account? Hilariously, every time I try to log in, the text on my app says “something went wrong on our end. We’re aware of the problem, and are working on a solution”. I guess one out of three ain’t bad.

I’m updating my review because the login issues are no longer happening and I while I didn’t see the developer response back in July when I originally brought up the issue I just got emailed today 5 months later about it. Maybe developer was grooming 1 Star reviews heh. Anyways the issue is resolved, I can log in and see my claims again. Thanks.

ask user to change the rating

I’m a new enrollee in Medicare and selected the HMO version of their Medicare Advantage plan. The documentation I received from BCBSIL indicates I could download this app on my smart phone. So I did. I created a log in on my laptop and when I tried to log in on the snap phone app it gave a message that my account was not authorized to use the app. So I called BCBSIL tech support. While they were helpful on the phone the issue took some more research. BCBSIL called me back fairly quickly and apologized that unfortunately BCBSIL does not allow their HMO enrollees access to the smart phone app. So this app earns a 1 star rating as it is not usable for me.