NorthShoreConnect

This app has improved, but my biggest issue is that I need to be connected to WiFi to log into the app, if I’m just in my cellular network, the log in spinner just keeps spinning. As soon as I’m on WiFi, I can get it. I feel that my personal cellular network would be more secure than a shared network. Otherwise, most of the features I use are in the app now.

Signed in yesterday after a few years and very easily was able to reset my password to gain access. I emailed my doctor last night about few questions and got a call from the nurse today at 8:30am with answers. So simple and effortless. I also made an appointment with my doctors, which was also easy. Love this app.

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It’s a bit buggy and slow to get your results. Often need to reload the same page a few times until you see your info. But the BIGGEST flaw is that they do not allow export into Apple Health app. This should be standard in health info systems and allows one to track your own data forever. Please bring this feature and export into Apple Health like many of the other modern providers have already done.

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When scheduling appointments through the app, a drop down calendar would be better than a daily scroll. Having to go through six months to get to the date I wanted is not patient friendly. Also, the screen asking for the appointment type-established patient yearly exam had redundancy when you have to fill in a box stating what the appointment is for.

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When a medical app/records site can’t support a person changing their name, it’s a problem. People change their names for marriage, divorce, and identity alterations. The majority of WOMEN will do this at least once, many more than once in their lives. This system assigns user names as first and middle initial with last name - and then no changes allowed. My reward for being a loyal NorthShore user from the beginning, is that 11 years after a divorce (and six years after a new marriage) my log in is still my ex husbands last name. I can’t update the user name to MY LEGAL NAME. My doctors get messages from me, or send me reminders, and the user name isn’t even my name... that’s confusing for everyone, and just stupid all around. Do better NorthShore. Fix this.