Albertsons: Grocery Delivery

I tend to work 10-12 hour days, and the last thing I want to do is grocery shop in the small amount of free time I have. I can select items to put in my cart in one sitting or as I notice they need replacing. The staff at my store are really wonderful, friendly and efficient. Last time they had sold out of one of my items before they could pick it up for me, so they actually called me to ask about suitable substitutes. I’m definitely going to recommend your service on Facebook!

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Lives are on the line, and Albertsons and other grocery stores have a huge influence on keeping the general public safe. Most of the items available are not available to these apps. Either the selection is limited for options on the app, or stores are not updating their inventories to this service. I’ve traveled too 5 different local Albertsons and the items available are very similar for all of them via this app (very much not an accurate description of what that stores offer). Not having the actual inventory of the store uploaded into this app makes it more likely that people will go inside the building, which is unsafe for both the gen. Public and Albertson’s employees. For a great example to online ordering/pickup, check out target’s online system. Every item in the store is available via the app, and updated quickly. Albertsons, please change this!! Give people more options to get your items and keep them safe. At least all people to order over the phone or have any other options aside from going in doors. For goodness sake, please also mandate that your staff must wear gloves and masks when on duty as well.

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I use Albertsons all the time because I live by one for the last year. Tried to sign into the app with my Safeway account that I use at both Vons and Albertsons. It gave me the option to download the Vons app and use my account through that app or cancel out of the sign in. No option at all to continue with my account through Albertsons. I don’t have a Vons near me so downloading the other app doesn’t help me. Tried to create a new account through Albertsons and it wouldn’t create one because I already have my number on file. Sooo basically since I originally used a Vons for the account I’m not able to use the Albertsons app. Promptly deleted the app, make it more flexible for your account members.

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A sad and primitive set of software. We’ve been members for many years. There are three stores in our town: they’ve been here for many years. We’ve shopped at all three, played their silly little cash register games, won a sauce pan or two, gotten a few cents off gas, seen our favorite brands of food come and go, and on and on. We’ve come to know cashiers (and they, us) and seen them transfer from one store to another (or to a different chain). We have long Albertson’s history. Thus it is with great disappointment that we log on to their website (and app), enter home address, search for the nearest store, and find that there is NONE closer than → 959 miles ← away.

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Like many people, I have had trouble using this app. When I try to sign in, it says I already have a Safeway account and therefore cannot use the Albertsons app. I even tried creating a whole new account with a different phone number, and it STILL said I already had a Safeway account even though it was a brand new account made on the Albertsons app. This feature makes literally no sense, why would they want to limit their customers to only one of their stores??? It is absolutely ridiculous that this issue hasn’t been fixed yet; it’s been MONTHS.