Aer Lingus

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The one lowlight was Aer Lingus. Their website was useless, their app was not functional, and it was virtually impossible to get anybody on the phone. I am talking about a full night of busy signals and being on hold for an hour before giving up. We were just trying to reserve seats, and confirm our flights / get boarding passes. They did not / could not / would not help us. As a result we were placed in the back row going with no recline of the seat and returning in the front row with my toes against the bulkhead / no ability to slip my feet under the seat in front. They were the worst two flights of my about 1,500,000 mile flying career. And, the food was awful / nonexistent. They ran out of sandwiches after serving the first four rows! The flight attendants were clearly embarrassed. Our first leg on the return was late. The crew refused to do anything like call ahead and ask the plane be held / ask passengers to let connecting passengers disembark first / tell us what the connecting gate was. The problems were systemic. I am sure they were not an isolated situation.

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I Made my flight reservations from the USA to Ireland on the Air Lingus site with out any problem. When it came to booking a rental car on the Air Lingus, regular site. I had no success and had to book through Ryan Air, with their site it was a breeze. That was back in April. Today, August 1, I tried to make another car rental reservation, now 4 Months later and the problem still exists. I even tried the app both times and the app doesn’t facilitate car rental bookings. This is the same issue I had as a few months as previously, I successfully booked rental cars on the Air Lingus site many times over the years. Please note this is a site issue and not the device. It’s the same website that Ryan Air uses so why the problem. I can’t be the only customer with this issue. When I book a flight note Air Lingus website I should be able to book my car also or even separately. I should not have to go to Ryan Air to make a car booking. Please explain this issue and why it lasted so long.

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First of, flew in Business from LA to Dublin on business and the plane was super old and one of the worse business classes compared to other airlines. Second, flew economy from Dublin to LA because I couldnt upgrade online but there were seats available that were given to another couple. Furthed, my bf was selected for pre screeninf which made us be at security and customs an hour longer than we should have. I have flown on other airlines before and never had security issues like this. This airline vs what you get for it is not worth a dime. FYI paid over 4K for 2 tickets.

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It doesn’t allow you to rate less than 1 star as I would put it at a -2 stars! Why? It doesn't provide boarding passes, it doesn’t provide terminal or gate information for departure or arrival gates. It doesn’t provide baggage carousal information or remind or update you of flight/ departure delays. It is basically useless unless you want to see the same data as the ticket email they sent you. Psst, Aer Lingus App designers, visit American or United for ideas on how a mediocre airline app should work. Now, put down the pint and get after it!

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The app is useless if you have a multi-city booking. Seems a little ridiculous I can’t view, check-in, get a mobile boarding pass for my flight to Berlin, just because I’m flying back from Amsterdam. Mobile site is a nightmare. It wouldn’t let me check in, even though the time had passed for checking in to begin. I’ve also already entered all my personal information when I made a profile, but have to re-enter when you check in under your profile - what’s the point?