Announcing upgraded AI tools for replying to reviews Learn more x

Cultivate better customer experiences

Take the next step in how your business
engages with user reviews.

<strong style="color: #C89105">Cultivate</strong> better customer experiences

Trusted by

<span style="color: #C89105">Reply to reviews with ease</span><br> across app stores<br>

Reply to reviews with ease
across app stores

<span style="color: #C89105">Enhance your response strategy</span><br>with review categorization

Enhance your response strategy
with review categorization

<span style="color: #C89105">Level up </span>your<br> experience management<br> with automation

Level up your
experience management
with automation

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Reply to reviews, simply

Respond to user feedback from a single dashboard.

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Support made easy with
workflow automation

Unlock the secrets of how your user base feels about your app.

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Quick or automated
review categorization

Using tags, organize insights with instant visualization of patterns & trends to inform your response strategy.

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Fine-tune your teams’
productivity

Improve your team’s impact on CSAT with agent stats, workload levels and reply effect.

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Improve data clarity
with reporting capabilities

Keep the whole business informed with the latest data insights.

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Stay alert, with alerts

Always stay up to date on changes that impact your daily work and KPIs.

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Connect your tools for
ultimate convenience

Leverage powerful integrations & APIs to improve collaboration and drive faster growth.

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app’s reputation and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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React to user feedback and market trends faster