Simple App Review Response toolkit that works with your existing software

Accumulate and analyze iOS, Android, and Amazon reviews and reply to them from one platform. Integrate with your favourite services like Slack, Zendesk, Helpshift, and more.

Save time when processing app reviews

-50%

Our clients decrease their first response time by 50% on average.

4hrs/day

Support agents save on average 4 hours/day with our automation tools.

x2

Our clients increase their first response rate by 2 times on average.

Monitor and respond to App and Play Store reviews with 2 clicks

Receive alerts when new reviews appear to react on user requests fast.

Reply to reviews directly in AppFollow without any redirection to app stores.

Analyze reviews by sentiment, geo, app version, language to fix what bothers users the most.

Track KPIs — response time, CSAT, app rating — to evaluate success of your review management strategy.

Automate your workflow to increase team’s efficiency

Respond to repetitive reviews with auto-replies.
Group reviews by topic with auto-tags.
Understand what users want with auto-translation.
Get rid of spam and inappropriate reviews with auto-Report-a-concern feature.

Integrate with the services you already use

Integrate with the services you already use

Manage all communication with users in one place:

Receive and reply to reviews directly from any help desk services like Zendesk, Helpshift, Freshdesk or integrate with Slack, email, Discord.

Find growth insights on our blog

Gett increases reply rate and app average rating by 0.5 responding to 35 000 reviews with AppFollow Success Stories

Gett increases reply rate and app average rating by 0.5 responding to 35 000 reviews with AppFollow

Viber removes 60% of inappropriate app reviews with  AppFollow Success Stories

Viber removes 60% of inappropriate app reviews with AppFollow

Flo improves average review response time up to 35% by using auto-tags with AppFollow Success Stories

Flo improves average review response time up to 35% by using auto-tags with AppFollow

Pricing

wave   Free plan
$ 0 /mo
A good way to start
ok   Premium plans
From   $ 55 /mo
Start free 10-day trial
hands   Enterprise plan
Custom price
For large and enterprises
Talk to sales
wave   Free plan
$0   /mo
A good way to start
Get started
ok   Premium plans
From $55   /mo
Start free 10-day trial
Choose a plan
raised_hands   Enterprise plan
Custom price
For large and enterprises
Talk to sales Learn more  

Prices are per month for the annual subscription period.

Compare our plans

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app store performance and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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Monitor and reply to reviews with ease