The needs of your customers
in the mobile market, unlocked

See more customer cases & best practices

Flexible platform that meets the needs of ASO, Product, and Support.
I think it's great that AppFollow combines different areas of your app,
so that different teams can manage app store performance and share
a single tool & data.

Face

Catherine Sibirko,
ASO Expert at

Managing app reviews

Save time dealing with app review management to increase your efficiency

Ratings and Reviews Dashboard

A unified inbox to reply to all user reviews

Automation: auto-translation, auto-tags, auto-replies

Customer support KPI and SLA tracking

Integration with help desks including Zendesk, Helpshift, Salesforce, and more

Produсt Management

Monitor app store performance and gain actionable insights

AI-driven Voice of the Customer (VoC) tool

Custom alerts about specific user feedback (bugs, feature requests, and more)

Product insights

Integration with email, Slack, Tableau, Webhook, and over 30 more

ASO & Marketing

Boost organic installs and outrank your competitors

Organic Traffic Dashboard with major KPIs

Metrics to measure ASO success

Keyword popularity trends

Keyword research automation using real-time data with difficulty score and other keyword metrics

Optimization insights on app visibility

App page optimization services

App analytics

Enhance your data management to stay alert

All consoles data in one place

Extensive and flexible API

Customization of tags, alerts, and API calls

Downloads & Revenue dashboard to see the bottom line for your apps

All your apps
and products in one tab

App Store, Google Play, Amazon, Mac App Store, Microsoft Store

35+ Integrations to process data where it is convenient for you:

Discover all integrations
More than 32,450 replies to app reviews published per day
More than 5,730,210 keywords tracked
20% of Top Publishers
in the App Store and Google Play

Why market leaders choose AppFollow

Why over 100,000 market leaders choose AppFollow

Over 100,000 leading companies from all over the world trust AppFollow with their growth

Learn more

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
Read case study

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app store performance and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
Read case study

The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
Read case study

We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
Read case study

Your security is our priority

Single Sign-On (SSO)

SAML 2.0 Single Sign-On (SSO) is available for all our Enterprise clients for a more secure and faster authentication with a single ID and password.

PCI compliance

All our payments go through Stripe. Details about their security setup and PCI compliance can be found at Stripe’s security page.

Password and Credential Storage

All sensitive data of our customers enforces a password complexity standard and is stored using a PBKDF function (bcrypt).

Uptime

We have uptime of 99.9% or higher.

EU General Data Protection Regulation (GDPR)

AppFollow collects and processes personal data in accordance with the EU General Data Protection Regulation (“GDPR”).

Data Hosting and Storage

AppFollow services and data are hosted in Amazon Web Services (AWS) facilities.

Find growth insights on our blog

Voice of the Customer analysis for mobile apps Ratings & Reviews

Voice of the Customer analysis for mobile apps

AppFollow’s perspective about the app reply effect on conversion & acquisition rates Games Gathering 2021 Kiev Events

AppFollow’s perspective about the app reply effect on conversion & acquisition rates Games Gathering 2021 Kiev

‘Genshin Impact’: Anniversary rewards ruined the app’s store rating Ratings & Reviews

‘Genshin Impact’: Anniversary rewards ruined the app’s store rating

estimation stars
G2 badges

React to user feedback and market trends faster