Zoomcar: Car rental for travel

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I’m in USA, I have downloaded the app and tried to book a car for my India trip.. I have selected the pick point as Chennai airport and booked a car with start and end time assuming it showed the IST time zone.. I have received booking confirmation over my email with the same timings I have selected.. I have also received a text message on my India mobile for booking confirmation but it has different timings. Later I realized that the app has taken the USA timings.. here are my two recommendations.. 1) Nowhere the time zones(like IST, EST, CST etc) specified in the app. update the app to specify the time zones. 2) When I select the pick up location, by default the app should be intelligent enough to display timings based on local time zone. So that We don’t need to calculate timings between time zones and book the car. Now I have to work with customer care to modify my trip timings which is really difficult because I couldn’t dial toll free from USA..

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Just 3 words. “Don’t use Zoom”! I booked a car, paid the money, uploaded the driving license. Everything approved booking was confirmed and I was given a pickup location. Went there at 11:30 am as mentioned. But the mentioned car was not there! Called the customer care, I was informed that I will get a call back after the car has been located. Time 12:10 pm - customer car told me that the car is located at around 2 kms away from where I stand. I told that was not the location I was asked to pickup the car. I was put on hold for a while and was informed I will be provided with another car. 12:35 pm. One another rep called me and informed another location had more cars, I could go there to pick up the car. I was frustrated by then and told I would rather cancel my booking and would like a refund. Then that godly voice came in “Sorry sir we cannot refund the money” what the heck! I told her to connect me to a manager to discuss this. In the end I talked to 3 more person to get a confirmation to get the money refunded back! I have used other self driving rental car services. But Zoomcar did really messed this one up! IPhone application seems good. But the real service/management is bad.

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I booked Hyundai Creta for 9 hours. There was no executive to give us the car , car was parked illegally front of Thane Sutherland Pvt Ltd Wagle Estate. Why the car was not at zoom car authorised location? Car was not getting unlocked by application So called multiple times to customer support and unlocked the car. That time only i informed them about the damaged car. when I returned the car again there were no one for inspection of car and documents. I kept the car at same place and left. Then after 10-12 hours I received only 1000 refund out of 5000 deposit, after calling customer support They informed the car was damaged and there are scratches on the car. Before start of the trip only i had raise this issue still why i was charged for this damage.

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My pain point is with the zoom car service. The car I booked was dirty on the inside with stains all over the roof liner. Zoomcar refused to change the car after talking to the customer care and the field agents. Customer care was aggressive over the phone and I am guessing you would run into the same issue if you had a problem with the car. I returned the car back to their office and blocked payment through the credit card. Watch out !

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They don’t care customer after booking payment is confirmed. They given me a car which is quarterly tax not paid and I paid that when police stopped me in the middle of road when I’m traveling with my family and I uploaded the same bill to them, but they are not accepting it and not refunding my amount. That too a careless attitude, They still didn’t recognizing it and not trying to solve a serous concern of customer. Not a ZoomCar it’s a #ScamCar