Zoho Mail - Email and Calendar

Overall fan of Zoho Mail, but recently have had issues: I will receive push notifications for emails, tap them to navigate to a given email, then once I am navigated into the app, the email does not populate in any inbox/newsletter/notification etc. This requires me to login to the web client on my laptop, which defeats the purpose of the app altogether. I have multiple email addresses so I am not clear when I receive an email which specific address it was delivered to. This adds time for me as I often have to search for an email within each individual email address as the “Search All Inboxes” function doesn’t work in-app either.. Hopefully this processing will get cleaned up. This happens when phone is connected to WiFi or not.

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Sending with attachments is exasperating. Either it doesn’t bother to send the mail...or does and doesn’t record the sent email leaving me guessing did it or didn’t it, so I resend...then eventually go to another mail client asking the recipient if they received my emails, (so very smooth and professional). OR, and this is beyond irritating to both me for the amount of time I waste, and the recipients who end up with a pile of emails to wade thru....Zoho refuses to send emails with attachments in either the order attached, or duplicates an attachment during the sending while leaving off one, yet it is clear on my copy that I sent what I needed to send and Zoho Mail was the one who screwed up. So, in the end, when two emails would have sufficed for nine attachments, by the time I monkeyed around trying to figure out just how much this program could handle sending, three - no, two - no, ah, it must be one. S#1t, each attachment must be sent alone with the description. Lovely. For a long time this mail client has been an exercise in frustration for me, both in the difficulty in using as well as attempting to follow the online “help”. When initially setting up several years ago I needed to ask my son who has two degrees from MIT in Computers and is a successful software engineer. Even he found the whole setup convoluted and confusing.

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Update: Zoho support responded but haven’t fixed issue. Going on 18 hours, now, of not being able to do anything with this app. Tomorrow I’m looking for a new provider if this issue isn’t fixed by then. Up til now, I’ve been pretty happy with Zoho but this is unacceptable! If you want to use Zoho for private email, it may not be an issue. But, to run a business and rely on Zoho? Better look at all options before deciding. In the past week, there are at least 2 others who wrote reviews here about this same problem. Something is up with Zoho! Have been using Zoho Mail for my business for several months without any issue. For the past 8 hours, I have not been able to sign on to Zoho Mail or Zoho Campaigns using the phone apps. Reinstalling the app did not resolve the problem. My account can be accessed using the phone’s Safari browser. No other apps on my phone are having problems. The issue appears to be with Zoho Accounts login process for the apps. I reported this problem several hours ago & have not gotten a response from Zoho support. This needs to be fixed ASAP or I will have to investigate moving my domain to a new email provider.

I have to say my experience with customer service has been phenomenal and refreshing. I had an issue with the app restarting when I was working on drafts and when I tried to reply to emails. When I notified customer service I expected an auto generated response. Instead, I received an acknowledgement of the issues, updates that it was being worked on, and a final email advising that the issue had been identified and the app had been updated. I was utterly shocked! I had no idea that this level of customer service still existed. I can honestly say I’ll be a lifetime customer.

Best email service ever. I have yahoo and google there’s so much spam/junk ads from things I am not even remotely familiar or interested in. It’s mostly gmail. I spend more time unsubscribing to things i have no clue about than getting an actual email I care to or need to see. Not anymore with Zoho it’s only things I have given permission or my email to. Zoho’s my go to email service the rest are basically linking Facebook accounts etc.. my google has over 8,000 emails from the last 2-3 months. I’m rambling but zoho will keep u safe from all sorts of unwanted crap!