Zmodo

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The ZMODO app display will not auto-rotate to landscape mode with ipad mini (4) as do other software products. I contacted (tech) support to submit a software update request and Billy kept asking me to uninstall and reinstall the software before they would help me. This would have disconnected my chat session, and Billy did not acknowledge reinstalling software would correct the problem. Tech support is not helpful and argumentative. Off hours the tech support goes offshore and they don't respond in a timely manner. I have 18 cameras and 2 of the external versions constantly disconnect network signal. I used to like ZMODO but I am planning to switchover to fewer NEST devices as my NEST rarely disconnects, is reliable, and also has person vs object vs audio sound discretion notifications and multiple regions whereas ZMODO has only one configurable region. I have several ZMODO cameras whose night vision is broken whereas NEST works perfectly day or night, no issues. I spent almost $1k on all these ZMODO cameras but am finding if they aren't reliable, paying more for fewer quallity cameras is better. But ZMODO is better than DLINK, I spent $1k+ on those prior. PS the NEST ipad mini app auto-rotates for portrait/landscape mode.

I’ve installed a dozen Zmodo cameras at three different locations. Compared to the other cameras I’ve installed (D-Link, Neo, Foscam, Omna, etc.), the Zmodo cameras are the hands-down best in terms of price/performance and reliability. There are some other cameras with better optics and sharper images, but the Zmodo HD cameras are plenty sharp for my needs at a small fraction of the cost, making them a great value, especially if you need multiple cameras. Installation via the app has been super quick and easy with all models of cameras. The app is always upgrading with valuable new features, like the ability to group cameras to view four at once. The app shows short recordings from the past 36 hours any time a camera detects motion, for free (don’t need a paid subscription). There’s no perceptible delay between opening the app and viewing camera feeds (most other brands take 10-45 seconds to establish a connection). And I’ve never had a camera go offline, which is critical since my cameras are in remote locations. Bottom line is that this app and the Zmodo cameras are the best I’ve found. I can’t say why the 1-Star raters have had bad experiences. This app has worked great for me.

All my previous concerns have been fixed!!! Thank you! I love that it gives me 4 displays on the page and I can chose one to view and zoom in on! Thank you! Much much better (This upgrade has taken the live video feed away from the home page, so it no longer shows all camera feeds live, only have pictures of the "app couch". I tried to label the Chanel's on the app so I'm not guessing what room to look in, and it saved the name, but it does not reflect it on the home page or at the top when selecting the "Channels". If you are in a Channel looking at one room, It no longer allows you to slide from page to page, and you have to close the big screen to go back a page to select the next camera you want to view. We have a stay at home nanny, and it makes this very inconvenient when something is going on and you can't follow the experience. Oh, the live chat is a joke. Log in as a guest..... then it tells you to log in with your app to make the experience better. Why give me the option?..... then no one answered anyway?..... this upgrade is terrible And not user friendly.)

I have had my first system for 3 years. Cameras are just starting to get foggy. Could probably clean but replacement cameras are affordable so I’m just replacing. I have purchased one additional system to replace my existing cameras and TWO systems for my church. All the systems were easy to install and get up and working. Don’t get bummed out to quick, once you learn how the software works you will like it. As far as customer service - At first it was a bit frustrating with no manual and no phone number to call, however I have emailed them on several occasions ( help and warranty returns) and EVERY time they respond and are helpful. Usually get the response over night. Returning something usually takes two emails as they try and resolve the issue first. The reason for 4 stars instead of 5 is, when you return something, it has been my experience that they send you back something that may have been refurbished. In my experience the replacement is not perfect. But it does work. These small negatives will not stop me from purchasing another system (unless the cost goes way up)

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...before I wasted my money on this garbage. Obviously by the current whopping two-star rating people hate this app. Zmodo should be alarmed. Or at least concerned. Here’s the deal. The cameras are mediocre. During the day the resolution is acceptable but the night vision is a joke. The instructions are sketchy and incomplete but I figured them out. I have the 500mb hard drive recorder. All useless. Why? Because the system refuses to run without crashing constantly. Half the time it doesn’t record anything because the system is down. So I bought a range extender. Didn’t help. I have a two-band router I’ve run the system on 2.5 and 5. Makes no difference whatsoever. So I ask you Zmodo, what good is a “security” camera system that won’t stay running? My router is several years old. So I have a new one on order. I’m not the least bit hopeful it will make any difference but if it does I’ll update this review. If it doesn’t I’m throwing the entire system in the garbage, then doing thorough research and buying a system that actually works. So stay tuned. See if I lit my cigar with hundred dollar bills, or if I change my tune. I’m hoping for the later.