Zipjet powered by Laundrapp

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I used ZipJet in Berlin, Germany, a couple times for getting shirts ironed before business trips. The folded shirts were always wrinkled due to poor packaging and handling. They also destroyed my girl-friend’s dress by piercing it with a thick safety pin. It also smelled like cigarettes when they returned it. But the worst part was how they handle complaints. They will do ANYTHING to avoid a refund. When I sent them photos of the mess they returned instead of ironed shirts, they still demanded payment for washing them! I have a washing machine myself, thank you. For the dress, they scheduled a pick up at 6AM to examine it. I told them in advance to pick it up later, but to no avail. I had come home from a business trip the day before and gone to bed at 3AM, so they completely ruined my day. Please folks, stay away. This could have been a great idea, but they way they implemented it is a complete disaster. I really regret I tried this. It’s really expensive, too.

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They finally returned my items after holding them hostage for over a week. I’ve had to call them multiple times, each time waiting on hold for what seemed like an eternity. Every person I spoke to was nice, but they kept rescheduling the delivery randomly. It really seemed like they had no idea where my stuff was. In the end an AddisonLee driver delivered them. I’m so happy they delivered my clothes I am never letting them take my items again. It is definitely convenient, but when something goes wrong you are screwed. Just go to the local cleaner and keep them in business. At least you can yell at them in person if they mess up.

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My partner had the WORST experience with ZipJet. Upon collection, her garment with expensive pearl buttons was flung into the bottom of a bag and she was told she could not have it picked up in a garment bag. When she received the garment back she noticed the buttons were all broken, with 1 completely missing. Zipjet told her they would come collect the dress to fix it. After collecting it, she was told ZipJet would charge her £5 per button to make the repair. When she reminded them this was damages caused by ZipJet, they told her they would be returning the dress to her. Thanks Zipjet for wasting her time and destroying her dress.

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It has a nice system and friendly workers. Yet, once you get your clothes back you realize that the service is a scam. It uses the worst quality of washers and dryers, ruining your clothes. They overcharge and ravage your attire. Unless you’re looking to go a few sizes down or to get a new wardrobe, I would recommend another service. To potential investors: the concept is not even unique. Don’t be fooled by the branding “Uber for clothes”. I used it hoping it would be better than the alternative but the legacy providers do a worlds better job. Shame on this company!

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if you want half of your clothes gone missing, find other peoples underwear in your washed laudry they return, this service is for you! please save yourselves while u can, had a horrible experience where they just returned my laundry with about €200 of my clothes gone missing, on top of that everything was handled as if no one cares. socks folded with other peoples socks, random clothes and underwear from other people in there. please do not pay this scam. And dont count in their costumer service, i’ve been calling and emailing and got NOTHING back from them. huge scam