Zen Planner Staff App

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Update: Still doesn’t work properly. We miss out on retail sales because members think they’re properly checking out however the purchase doesn’t actually go through. Better to not use it and have members self checkout in our store by writing down items on paper. Also, ZP has replied to me that there is a Zen Planner Kiosk App available to download, however that doesn’t exist. Many bugs with the self checkout kiosk. Freezing, server errors, duplicate purchases, missed purchases, unable to look up existing member, etc. Have been in talks with customer support, but no fix yet. Have to discontinue use until there’s a properly functioning app. Extremely disappointed they discontinued the previous kiosk app since it actually worked and now I can’t reinstall.

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I’ve been with ZP for over 2 years. First, let me say that this could be the perfect solution but they keep coming up short on functionality and support. I was lied to about being grandfathered in to my pricing (it keeps going up). When my prices first starting going up they told me the person. Who said that was no ok get with the company. Also, the staff app works very poorly on the iPad. (It does work better on iPhone) They recently made updates the cause it to not work at all on my 2nd gen iPad, with no warning. The support is pretty lousy, with constant mistakes by people or system “glitches” but I’ve yet hear hear one bit of ownership of said mistakes. It’s like pulling teeth to get a straight answer. I’m so deeply invested in their system at this point that it would be extremely time consuming to switch to another service. However, I wish I would’ve initially gone with another service. The time may come that I have to bite the bullet and just migrate all of my students to another service. Don’t walk... run away from zen planner. It’s definitely NOT zen.

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Can't check people in, because their not on the eligible list: 1) Open the staff app. 2) Look at a class. 3) Scroll through the students who are eligible to be in that class. 4) Go to a different class on a different day. 5) Different students are eligible to attend that class (even though all students can attend every class). 6) Go back to the first class you looked at - now, only a subset of the students you first saw are now eligible. 7) Force close the app. 8) Go back to the first class again - all the students are eligible again. So buggy.

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App flips upsidedown when opened. Screen flickers for several seconds when selecting a different class. Sometimes it just simply doesnt work requiring a reset.

Solid app for use on the gym floor. Love being able to deal with member issues on the fly.