Yuzu eReader

It’s okay for If when you’re done using the highlighting functions and notetaking system. But I find it frustrating that I can’t change the highlighters color like how I can in the web version. Blue highlighter just doesn’t cut it for me. They should really focus on their app if the want to continue marketing to college students who buy their books for their courses. I don’t see myself using this app unless they change a few things around. Update: after sitting down and playing with the app I discovered If you already have saved highlighter colors from the website the way you change the highlighter color is that you highlighter with the color already selected. Then you select whatever you highlighted and then THERE SHOULD BE color options display. Tap on that and choose the color you saved already. The reason why I still only gives this three stars (was one star) is that this highlighter option isn’t known to a lot of people hence reading a few of these reviews. So they should at least state how you change the colors of the highlighter in some sort of way. They should incorporate the web version more into the app version Still, Yuzu should update their app to make it more digital text friendly.

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I had to use this app because it was the only option to purchase the e-book through my college bookstore Barnes & Noble. The app worked for a couple of days and then I got an error message and it logged me out and will not allow me to log back in. I get a small message in the upper left hand corner that just same error. I can log into the app on my iPad but need it on my iPhone for the audio. Called customer service and was on hold and three times it told me to press one to leave a message but it did not wait to see if I pressed one it forced me to voicemail where my call would be returned within one business day. On the fourth call I finally got a person who’s only solution was to delete the app and download it again which I had already done. So the only option because they do not have any tech support is to escalate to a Supervisor to see if they have any other ideas and they will be back in touch with me within one business day. For an app that provides college books for students there should be better support. I am loosing valuable reading time in a short summer semester. If you can get your ebook another way do it, avoid this app anyway you can!

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I purchased 3 books for yuzu. After receiving email confirmations that I had access to the books, I checked and only had access to 1 book. I attempted to contact customer service by phone and email. No one ever answered the phone and there is no option to leave a VM. I sent an emaiI and received a confirmation email, but no other follow up emails. After that I couldn't even login. I attempted to call again-no answer and sent 2 more emails but no response. To their credit they did resolve the issue but it took a week. I didn't have books for my first class, but got them eventually. Now that I have been using the app. It is horrible. It freezes up constantly. I use the app on my iPhone 6 and I use the website on my surface pro 4. It doesn't function well on either one. Follow up 1 year later. Just to make this app worse. When you purchase an ebook. You don’t actually purchase it for an extended amount of time. You only get the book for 1 year. Look at the fine print. It should say you can rent the book for a semester or for a year because those are the options. You don’t actually purchase the book.

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I only use Yuzu when that is the only way to get a digital text. I am once again a Yuzu captive and quite discontent. I just received a textbook and the highlighting is not functional on the app. I have never had this problem on Kindle. Hence, once again disappointed. When I called I was told they would get back to me - in 1 to 3 days. Update: 1. has been 2 business days since I called about this problem and still no help in highlighting on the app. 2. Have used the website version and had trouble with highlighting there. When I called they said, it works on our book here. I asked if they used PC or Apple. I was told they only have PCs. I have been told by techies in other venues that just because an app works in the non-Apple world does not mean it will work on Apple systems.

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I learned today from customer service that web access to purchased textbooks expires after one year. After one year you must use the app and can no longer access Books from the website. This is unfortunate because I am currently taking a class which uses the same textbook that I had already purchased, however now I must use a separate device instead of just my computer to read and word process at the same time. Nowhere is there any warning of this, seems they bank on students having the book one semester than never looking at it again. Shady non full disclosure marketing. Will be informing the head of our bookstore and hopefully the university reaches out. Clearly they don’t care about the individual student end user.