Yango Wind - e-scooter sharing

My friend and I had a great time riding with WIND today around Paris. Such a fun time. We found two scooters right next to each other outside the Eiffel Tower and rode around the surrounding area for about an hour. The scooters are fast and gain speed quickly. It’s such an easy way to see Paris and get around. We had no trouble signing up and starting up the scooter. It was also easy to end the trip. We were surprised by how long we could use the scooters and how affordable the price was. I will recommend to friends and will definitely use WIND a lot more now that the weather is getting nicer. I can’t wait to use again next time I’m in Paris.

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I was pleasantly surprised with the Wind scooter I picked up in central Madrid: speedy, smooth (as can be expected) and it was nice to have a shorter/lighter-than-many-others machine to navigate the cobble and curbs in the city. What really killed the experience was the ending! After trying to park near the metro entrance and being notified in the app that parking there is not allowed (pretty common for these scooter share apps) I spent the next 20 minutes, €3, and the remaining 10% of my battery life trying to find an “allowed” spot. The app showed none of the “P” symbols it promised so it was impossible to guess where it wanted me to go. Ultimately I had to just pause the ride and hope for the best. It timed out after another 20 minutes and drained the rest of my credits. A couple of asks for devs: show a visual hint of what the “P” icons *should* look like in the map and have an override to lock the bike (a la Mobibike) if for some reason the process doesn’t work.

Previously, I had difficulty with the app and lost money because of a bug with the app. I was very frustrated, but the customer service refunded all my money and the app has been working perfectly for me ever since.

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Horrible app!!! No information available on how the interface works until after you’ve paid. Traveling with my family on holiday and the kids were dying to try it. Wanted four scooters so we could travel together, only to find after paying that you can apparently only do one scooter at a time per account. Trying to reach so-called 24-hr customer service got me an email that they would respond in 48 hours, and the phone number got me a recording to leave a message. Total crap!

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After using wind frequently to get around Tel Aviv, I have found that the scooters work about ~70% of the time. Other 30% of the time they don’t work. Which is understandable except that they will still charge you the unlock fee even if you end the ride less than a minute later. They never respond to refund requests or any other messages/requests. Use at your own risk.