Woot

I’ve had problems twice with Woot. Both times it was amazing deals that I was so happy to purchase as gifts. Both times I’ve received notifications that they’ve shipped incredibly fast and received notification it was delivered amazingly soon (which is not the norm) but I never received the product. One day I received notification that the product was delivered on porch but I was at home and no delivery. I’ve gotten reimbursed quickly without problem but I’m left not exactly trusting them as much as I used to.

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One of the greatest things I loved about woot was the simplicity of having just a few good deals that changed every day or every few days. That's what originally drew me to woot and to download the app; the excitement of checking the app almost daily to see what new interesting item was for sale or what new shirt design was available. While the most recent update is much better than the initial redesign (doesn't push the non daily deal items quite so hard), the woot app has lost it's novelty and excitement for me. It's become cluttered and there's too much scrolling to view the different deals and I can no longer see the details of each daily deal easily. I truly preferred being able to just swipe between the daily deals and if I wanted to see more detail for a specific daily deal I could then scroll down. Woot was/is great because of the daily deals for me, the redesign has taken away from that and makes it just a general shopping app. I used to check the woot app much more frequently, now it's rare that I'll check it, which is a shame because woot offers some great daily deals. Regarding Monkey Chat, I'm not sure how I feel about the look/icon of Monte & Mort now. It's slightly creepy, but I can't quite place my finger on why, my wife thinks it's because it's a stylized cartoon now. I'm hopeful things will improve though, woot does take into account it's customers and their opinions.

What can I say? I’ve bought quite a few items from Woot and the app is pretty entertaining — but I hardly ever use it. Why, you ask? Because it is a pain in the derrière to use it with an attached keyboard like Apple’s smart keyboard or any of countless third party alternatives. Like (I suspect) many others, I find it MUCH easier to type things like addresses and credit card numbers with a real keyboard as opposed to the touch screen type. But most external keyboards expect the iPad to be in Landscape mode so the app is unusable unless you are willing to tip your head sideways until it is resting on your shoulder. And I rarely ever remove the keyboard because it makes a convenient stand. Hey Woot/Amazon!! I know you have a bazillion programmers devoted to figuring out what I want even before I do, and then making it EASY for me to buy stuff. Why not show some of the same love to the Woot app? I know for a fact that if you made the Woot app as easy to browse (and go down rabbit holes in search of stuff I didn’t even know about) that I would buy a lot more stuff. And I’m pretty sure that other people would too.

I been lookin’ at & orderin’ stuff from Woot! since B.A. (before Ama-“Mothership”-zon bought the Enterprise. I enjoy the free-wheelin’ ambiance; I don’t always read every monkeychat, but the format is familiar-friendly. The discussion forums, for the most part, seem to be peopled with observant, good-willed, mostly tech-savvy consumers who share their market research with humor. Occasionally a disgruntled shopper (with useful feedback), but as far as my experience goes, few trolls or shills. I was concerned that Mothership might change the “culture” but it feels as if Woot! may still be employing its droll writers, letting their English major literary gifts lie fallow until it’s time to bloom. And the deals, while not universally the best, aren’t bad.

Woot doesn’t always have what I need and I don’t always need what Woot is selling, but when I do buy something, I can count on it being a good price, the correct item will be delivered quickly and they stand behind what they ship. I’ve a couple of times that something showed up and there was something wrong (wrong color or the shipping company messed it up) and Woot shipped me another one with no questions asked. They are super easy to deal with.