Winix Smart

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This C545 app indicates that the unit is off when in reality it is on. When the unit is off, the app says it is on (in the control section). Go figure. App is only good for toggling even if the status is erratic but regains status after toggling many times. No clue as to know whether the unit is on or off when accessing it remotely (outside the house). Then, there’s yet another on/off switch under my units page under the top-right window symbol which also contradicts aforementioned setting. Again, go figure. I have one unit. iPhone 11 Pro Max and iOS 13.4.1 and using 2.4 GHz Wi-Fi. The pairing procedure to my Wi-Fi went smoothly though. The location request is for the app to retrieve the air quality outdoors in your area and compare it with current indoor air quality, nothing more.

I have an iPhone X and did not experience any of the issues seen in some of the reviews. I downloaded the app, setup an account via the app and once I logged in, I just followed the prompts to add my air filter. YOU HAVE TO BE ON A 2.4GHZ network. It tells you this in the app and paper instructions. If you have a dual band router, your phone will likely be on 5 ghz (if it’s not super old) and you will encounter issues. I tested this myself and couldn’t connect until my phone was actually connected to a 2.4ghz network. It’s not enough to have the ability to add a new device on 2.4, your phone needs to be connected to 2.4 at the time you set it up. App has worked flawless for me and I have not had any issues what’s so ever.

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Do the developers even read these comments because I have YET to see ONE reply from them and everyone knows a great developer, hell, even a good sub-par developer replies to the customers who are leaving feedback for them. It’s how developers are able to produce great apps and products—because they pay attention to their customers and they listen to what they say! Without customers, whether it’s paying for the product the app is designed for, or if its the app itself, you won’t have an app or product if you don’t fix the problems QUICKLY!!!! Costco doesn’t hold on to items that produce problems for their customers. So, I wouldn’t be surprised if this gets pulled earlier than planned because of the poor design and functionality of the app and the lack of concern or effort on the developers end. Do something for this app Winix developers! That is if you want to have the app long.

Okay so I purchased 2 of these. Let me cut to the chase. I couldn’t get the first one connected I tried many times changed routers moving it close to the router. Nothing. I read somewhere to change the winix to lower data mode once your phone is connected to it in the setup mode and then wait until the phone switches to the WiFi radio buttons. (Just because it’s checked doesn’t mean it connected yet, wait for radio signal) Then you return to the app and you will then get the option to add it to your router. Make sure you use the 2G option 5G won’t work. I hope this helps everyone.

I had problems trying to connect to the WiFi network. After I tried 15 several times, I figured out what the problem was. Just follow the app prompt procedure until you get to the home WiFi network, connect to your home WiFi by putting your password manually. It doesn’t do automatically. You just need to type your password in once you are connected. Then you’re set to go. I am just trying to help out. Hopefully this helps someone with the troubleshooting. Thanks. This is one of the best decisions I ever made by buying this purifier.