Whoosh!

A few times I park, get on the app only to show the kiosk I'll be dealing with is several streets away when there is one only 3 cars away. This has happened to friends and they've received tickets since the close by kiosk wasn't the one "assigned" to their car. Fortunately, they successfully fought the tickets since their Whoosh history showed they had purchased time. Company who owns Whoosh needs to work with the manufacturer of the kiosks to fine tune their location device. Other than that, I have had no problem with the app and prefer it over the credit card/kiosk usage.

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I’ve been using this app for a couple years. The two train stations in my area both you it. It saves you from having to buy a ticket from the machine which is helpful when your in a rush. They fixed the worst issue which was limiting the amount of time you could park to 8 hours. No one who uses the parking lot get to work would get back in 8 hours. You had to remember to extend parking before it ended everyday if you use to get to work. I write this review in hopes of them also looking into making the app/website better for the users. The 4 below would be helpful and I’m sure many others would as well. 1. If you select a location that has only 1 parking lot/zone it should default when you select the location. 2. If you use the app frequently for parking chances are you know your zone number. You should be able to simply enter the zone number rather than having to select a location then entering the zone each time. 3. You should be able to bookmark a parking lot for quicker rebooking 4. When you are located at a parking lot the app should use you location to populate when you are trying to pay for parking to make it quicker to pay.

There’s a couple of simple adjustments that would make this app great. Number one on my list is transferring a ticket to a different location (NOT A REFUND). I accidentally overpaid at one location, and need to park somewhere else to get to my next class. I’ll have to pay an extra $5 when I could just tell the app I’m moving my car. Just a thought! I don’t know how difficult that would be to accomplish, but it would be amazingly helpful.

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I use this app at least 2-3 times a week to pay for parking. It always worked great until suddenly after the app update where Apple Pay was added, sometime around July 21, 2018 the app stopped accepting any of my payment cards including Apple Pay. This renders the app unusable. I emailed customer service a week ago and have yet to get a response. If the payments worked I’d give this app 4 stars ( wish you didn’t have to search a map to input location. )

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I began using this app 3 months ago, since then I have had better luck setting my own reminders via email or an alarm to address the meter. I have “updated” the app 3 or 4 times, with each time less functionality! I sit with several other colleagues who have the exact same complaint. As a result, I frequently overlap my time paid and this double-pay for the same spot, just to ensure that I do not have a lapses what would cost me a ticket! Sad, sad shame!