Wetherspoon

So traveling to london quite often ive noticed with breakfast the eggs come fried over easy, REAL OVER EASY. There should he a add comment section to the order so you can request over hard or even ask for an extra glass or maybe even no sausage. Random things so you can still use the app as intended i.e. not getting up and going to the bar. Other than that its great. Oh and BTW the food in the beaten docket and moon underwater (near edware) needs some work. Dry and old tasting.

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We were unable to personalize our meals easily through this app and it took way longer to order through this than it would have if we just were able to talk to a waiter. Not sure why this app is being pushed except that it’s a probable attempt to mine data. I shouldn’t have to download an app to eat at a restaurant! Just let me order with a person!

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A normal procedure for ordering would make the experience perhaps more efficient than excessive technological advancements. I have used the app for my entire order, but cannot order a side of Parmesan cheese for my dish unless I go up to the counter and order that small condiment separately and lay for it separately. I would appreciate an atmosphere in which I didn’t feel like I am a walking, breathing itemized bill. Very poorly thought out. This also disincentivizes the waitstaff to be personable and helpful. I will never eat anywhere that uses Wetherspoon again. Give me a McDonald’s ordering Automat. Better technology and service at McDonald’s for the value.

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If you want to change the way a restaurant works, you need to teach the customer the new paradigm. Putting the information that the seated customer must now download an app to order food on a wrinkled T-Shirt that whisks past you infrequently or a T-Shirt of a disinterested person who is too busy having a personal conversation with another person wearing the same wrinkly T-Shirt is probably the least effective way to teach the customer your think-groups new method for ordering food. If we all must wait on ourselves: at least inform us that we must do everything besides cook.

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Downloaded the app, got the order in, and then went to pay. It didn’t like my American Visa card (not unusual due to the requirement for a signature which is not used in the UK). So I picked an Amex card and got through the ‘verified’ screen. What wasn’t apparent was the OK button that was hidden way down the page with no indicator showing we’d need to scroll down to find. So we kept sitting and waiting and when I went to check to the order found that it hadn’t even been submitted. Eventually we got it figured out but not a fan...