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Westlake Financial Services account holders now have access to manage their accounts directly from mobile devices. Westlake mobile application includes features to make a payment, sign up for a recurring payment, access payoff information, and much more!
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
The initial customer services reps were not helpful. I asked to speak with a manager, and Ms. Pena was the lady I spoke with. After a week and a half of stressors (not due to Westlake) I was in a tight position to need to move, since I lost my job. The moving company I used, did not inform me I needed a letter of authorization to ship my car. I was advised that it would take 3 days to get this letter, and I explained to Ms. Pena that I wasn’t informed and that I had a flight to be on to go back home, due to the termination, in approximately 3 hours. Ms. Pena worked some magic and I was able to ship my car and arrive to the plane just in time to buckle up for take off. Ms. Pena was more than professional and even calmed me down with how stressed and upset I was with the lack of information from another company. She went above and beyond to help me. I appreciate everything she did for me to get back home where my family can now help me get back on my feet.
This company is so inconvenient. They charged an extra car payment sending my account in the negative and That wasn’t just play money it was a necessity. Been dealing with customer service since Monday. They are inconsistent with their answers and I don’t trust them at all. They are suppose to refund me the extra payment. When i talk to the last Monday i told her i needed the refund back in my bank account she processed it as a check first mistake. She told me it would take 3-5 business days. Then i called back the next day spoke to someone who was supposed to fix it to get it switched to my ACH supposedly talked to the supervisor and fixed it to where it would only take 2-3 business days. Called back the following day talked to one person who told me it would take 5-7 business days and they did not process my ACH after she told me she did. Called back 10 minutes later they said it was processed and it would take another 5-7 business days. Talk to someone today now they saying it’s gonna take 7-10 business days.. I am very frustrated and they need a sense of urgency behind people’s money. I had to cancel my plans because of their inconvenience. NOT ACCEPTABLE
I have been dealing with this company for 2 years, and I have had to skip a payment or 2 just so I can make necessary car repairs, well the repairs never stopped. But always caught up on my payments. But the phone calls start the first day after due date, and continue to harass me, even though I tell them I will make the payment in a day or 2. Never gave them any reason not to believe me. My point is, there was never any reason for the Harassment. Anyway, I got to the point I can not afford the repairs and the payments anymore, so before I got behind on any payments I gave the car back, it was clean, and no problems, it also had an electrical problem, the wiring to the headlights are burnt, and to the radio, and dome lights, I can not fix that, so, I was just told that the calls will continue until I get the car paid, I am a 62 year old woman on a fixed income, I can’t afford car payments and a lot of car repairs, it’s not fair, and ever since I’ve had this car, I have had to make repairs monthly, and I told them this, but they dont care what my problems were, they did not want to hear it, even thou they ask if I’m happy with it, they did not want to hear that I am not happy, or any complaints I had. This company is heartless, do not deal with these people if you don’t have to. PLEASE!
If you look thru comments you’ll notice this company is unresponsive to customer feedback. Red flag. Just saying if you have the opportunity to go with a different financial company I highly suggest you do so. But If you enjoy terrible customer service, irrelevant automated robot calls, ridiculous unexpected unexplained fees, and a general circus clown level of professionalism then by all means, choose Westlake. If your livelihood your car your credit your finances are something you take seriously do not leave it in the hands of these people!! They are going to charge you fees that have no explanation. Interest rates are going to be ridiculous. Customer service might as well not even exist. I’m pretty sure the customer service department is probably two guys and one girl, and whenever the phone rings they make their voices do different accents to make it seem like you’re talking to someone new. I refuse to give anything to business as terrible as this one so I’m gonna let you BORROW this one star.
Just look at the consumer reports. They charge late fee and service fee for no reason they always return payment unpaid they say when we pay on time and they say they charge service fee of $15 when they try to take money out for payment and they can’t so my Wellsfargo bank charges westlake therefore westlake charges that amount to consumer when I spoke with highest level of Wellsfargo manage my team they said they don’t charge such things. I wish I read review about this company before getting a loan from them. I’ve paid off my car from tax returns and I wish no one ever goes through what I’ve. They also charged my other card for payment when I never authorized it to be charged I’ve only paid once and not enrolled in auto pay and they charge without permission and said they returned it and charged me twice and never got money back for first time. I’m in process of lawsuit to this company for fraud and wish many other consumers join me.
Developed by Westlake Financial.
Westlake MyAccount is ranking in Finance
Last update was at Nov 26, 2019and the current version is 4.1.3.
To see all other keys and revenue click here 829080115
Westlake MyAccount have a 34 036a user reviews.
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