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As I have worked in customer service my entire career, I have always had extremely high expectations for any company and their employees for going above and beyond with Customer Service. Until I started shopping at Wayfair, I have never seen a company who consistently has the best customer service that goes above and beyond the call of duty on every single issue they encounter. I love to shop, but it is an absolute joy to purchase from them because you know if there’s ever an issue they will do any and everything they can to correct the problem at their expense and make it as easy for you as possible. In my opinion they are the best company with the best customer service standards that are currently in business. If I have a chance to buy something at Wayfair, I would buy it at Wayfair , even if it was more expensive, which it never is, but even hypothetically if it was, I would still buy at Wayfair because I know I would be covered and guaranteed wonderful customer service every single time. Congratulations to upper management of this company you have done an amazing job with your people. Keep up the excellent work, and you have a customer for life!!!
I have been ordering from Wayfair for almost two years. The items have been great. My first purchase was bar stools purple with stainless steel bases. They are an eye catcher setting off my room perfectly. The second was a patio se. it was a shock to have to put it together but I managed it by myself within two days, never having out anything together before in my life. The next items were smaller bedspreads one that I returned easily with prompt and very satisfactory customer service interaction. Two months ago three metal beds, all easy to put together and superior in quality, the bedrooms look fantastic. Lastly draperies and sheers fast delivery. The items are of excellent quality so much so that I am ordering another set for my bedroom as well. My experience thus far has been one of ease professionalism and integrity. I love the confidence, the quality and the products my home, apartment looks beautiful. I receive many compliments. I am not sure why others are experiencing difficulty for me this company is simply a adventure into decorating heaven!!!
While I love most of the items I’ve purchased from Wayfair, it startles me how targeted the ads are when I mention, out loud, what I feel like I should be buying soon for my home. The combination of Instagram/Facebook and Wayfair “intelligence” is something to be mindful of and alarmed by for every consumer. I don’t recall feeling this anxious when first started using the app. Now if I mention anything, an alert pops up on my phone highlighting something I am thinking about getting. Most recently I needed kitchen chairs and it magically appeared in a badge alert and on instagram and Facebook. I went to the app, perused a few selections, and saved a few to my board. Next day, magically the price went up on a set I liked the most (consistent with chairs I’ve looked at for my living room in the past). This combination prompted me to NOT go with Wayfair, and to choose another vendor. I appreciate the customer service I’ve received in the past but I think twice now about buying from a company that listens so intensely to what people are thinking about when they don’t realize they’re being listened to. Shutting off the mic access for them and all apps that fit this mold going forward.
Review-- Updated after 2017 Black Friday....I think my shopping with Wayfair is at or near 4 years now. I have many bigger ticket items (vanities, love seats, consoles, pantry, wool rugs, etc.) & other small beauties from Wayfair. People online have commented on their wonderful customer service and helpful nature and the quality/selection in all price ranges...Yep. True. No BS... After mom had passed on, I donated literally all in the house to downsize and make the house more to my oddball, more Bohemian taste. Try doing that on very little money. But Wayfair was there with the big stuff. And the funky little stuff. And the prices are... well...so fair. Plus delivery right to your door. What more could a person ask for? Even my UPS driver shops on their site...he has seen how well items are packaged so it's helpful to him also. (And this is not fake news...blessings.) Gail in Central Florida...OMG...I forgot. I found my stainless steel double walled Bodum French Press on Wayfair...no more stinkin pods!! Hello Trader Joe's Columbian In a huge mug...heaven...
This is the worst company I’ve ever had to deal with when it comes to canceling orders. I ordered 4 chairs. Within one hour I know these chairs were not what I needed so I canceled the order. I put the correct order # but it only cancelled 1 chair . When I tried to cancel the rest of the chairs it won’t let me because of course the order number would be the same for the 3 chairs as it is for the one chair. I had to call customer service the following day because they’re in the East Coast and they were already closed. I called at the earliest time possible and yet they said that that the order is now in their warehouse ready to ship and although she can cancel the order it might still show up. I beg her not to do that because I’m a tiny woman and I cannot carry three chairs to return them . Still she said she couldn’t do anything but she acknowledged that I had canceled this order. Wouldn’t you know I get an email today that supposedly three chairs were delivered by FedEx to my house. I was home all day and my 4 security cameras never showed anyone delivering a box . I would never ever order from Wayfair again!!! Now I have to fight to make sure I don’t get charge by this very inefficient company
Developed by the Wayfair LLC.
Wayfair – Shop All Things Home has 593 790 user reviews.
Wayfair – Shop All Things Home has an average rating of 4.8.
The latest version of Wayfair – Shop All Things Home (5.18.2) was released on Nov 13, 2019.
You can download Wayfair – Shop All Things Home here:.
Hold the world’s largest selection of home goods in the palm of your hand! Our innovative new 3D View in Room feature lets you shop and compare like never before.
Whether you’re redoing an entire room, creating a wedding registry, or simply searching for a great deal, Wayfair makes shopping for your home easy and fun. Join millions of shoppers already using our app to:
Access Revolutionary New Features
• See life-sized versions of products in any space using our 3D View in Room feature
• Track large packages in real time—right to your doorstep!
Find Your Personal Style
• Choose from over 7 million products
• Save your faves with Idea Boards
• Get inspired with professional designs in Shop the Look
Effortlessly Create Your Dream Home
• Arrange furniture and design your ideal space with our Room Planner tool
• Stay up to date on the latest sales and easily check your order status
• Purchase items FAST with our mobile-optimized checkout
• Build a wedding registry that works for you and your guests
Shopping for a business? Try Wayfair Professional!
• Dedicated service
• Commercial-grade options
• Something for every industry & budget
• Exclusive pricing
• And more
Don’t have an account with Wayfair.com? Sign up now using the app to access our great features, high-quality products, and more!
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