Wanda Coach

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Whatever was fixed with the last update created a new problem. When I book using the app, no email is sent with an itinerary or confirming the purchase. Then I run into issues because the service rep at the bus stop tries to charge a fee for a print out when one was never sent in the first place.

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The app is ok the bus service is truly the WORST!!! Here is a copy of the email I sent to their customer service: Your customer service representative just hung up on me. This is the worst bus service ever! I a will never book a trip with your company ever again nor will I ever recommend your service to anyone I know. I booked a ticket from Durham to New York City for 8:00 p.m. on March 1, I was informed by text that the bus would now leave at 9:10 p.m. the bus arrived at 9:15 p.m. and we were informed that the bus was full and we would have to wait until the 10:00 p.m. bus. As I write this it is now 10:10 p.m. At 10:00 p.m. I called your terrible customer service representative who informed me that there was nothing that could be done about the situation and that I must wait for the bus that arrives at 10:30 p.m.! A full two and a half hours after my original scheduled departure time. She then promptly hung up in my face. So as I understand it your company overbooks their customers and makes them wait for hours at a gas station in the cold and then does nothing to compensate them for their time and inconveniencing them. I hope you're happy with my one time buying a ticket with your company as it will never happen again! And on top of that the bus smells like raw sewage.

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The bus was smelling so bad ...nightmares!!!!!! Do go !