W.W. Grainger, Inc.

I use this app primarily for checking availability of tools, parts and supplies. Since I work city wide I also check for which Grainger location closest to me has what I need, If the item I need is not locally available I can inform my customers of this and scheduled their repair work accordingly. Most of the items I require are locally available or a just 1 will call day away, but on occasion items are 3 to 5 days out. With this App I am better able to keep my customers updated and my schedule flowing.

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I was excited to see an update, but immediately frustrated and let down....again. Our company does all of its ordering through Grainger, personally a lot of the prices are high, but the expedited arrival of the product is very convenient. The website and app are equally as frustrating. When searching for a product, using the exact name for a product (as assigned by Granger or manufacturer) will almost always produce zero results! How is this even possible? It is impossible to find what you were looking for and even more frustrating the add on, or related items are not listed. I feel as though Granger sales would double if convenience of the consumer through the website would be addressed. Anyone at Granger feel free to give me a shout if you need some help… smh. I will happily change my rating if I'm ever impressed. Just my two cents and one star.

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Hard to find what you are looking for. Every time I search for a product it gives me zero or it shows me nothing close. I have an old granger book but it seems most of the items in the book are discontinued so I use similar descriptions that are in the book and even that doesn’t work. Grainger needs a better search engine for their products. At the moment this app is useless. End up having to go back to the office and use the computer to find what I need. Also when a product is discontinued they put a note on top to look for alternatives but there’s no real good way to find alternatives in this app. Would be nice if they showed the alternatives at the bottom of the products page like you would see in the Home Depot app.

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Have automatic updates turned on and the app updated. Now I have to delete the app and reinstall every time I want to use it. Every time I close it and go back to use it, it gets stuck “loading content” when opening. I delete the app, reinstall it, and it works fine, until I close the app. Then I have to repeat the process. After the update it’s a one use thing and then have to re-download it. Hopefully the next “update” fixes this. The app was really convenient before, but now I just have to use the desktop version until this is fixed because it’s more of headache than it’s worth at the moment.

Previously, I would go into my supply closet, write down the items on paper that I needed, log onto the Grainger web site, order the items needed and send if off. It would normally take between 45 minutes to an hour to do. With the new app and ability to scan bar codes, it just took me 30 seconds to complete the same tasks. My productivity just increased dramatically. Thanks Grainger!