VinSolutions Connect

There’s room to grow in this APP. Not Sure why the functions for touch screen in an iPhone & iPad world are missing. Example web base functionality doesn’t match - attachments, tasks, email access. Additional opportunity to get worksheets to open in iPad to eliminate printing. PDF will open to Adobe in Windows but not on iPad? Doesn’t seem to be a priority for them... huge potential. Seems simple progress.... seems to be an industry standard that hasn’t been accepted.

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The original VINS App is atrocious and nearly useless. I get so frustrated with its restrictions. I stumbled across the new one in hopes of seeing an app that resembled something similar to the VIN platform (which I think is fantastic). Nope. Dashboard does give you a pretty good pulse on today’s business but that’s about all you get. I can’t see what the dealership has planed for tomorrow or the next day. Future appointments section does not work. When i pick the calendar for tomorrow’s appointments , it’s blank. Log online in VINs and it shows 13 appointments. I want to be able to see future appointments and everything that goes along with them such as who has canceled, who’s been confirmed, and general notes within those appointments. It’s vital data for any manager to have when looking at the app at the end of the day. I could really go on but I’ll stop here and just hope that this is an extremely early version of their second try for a successful application.

I got to give the app credit. It is a lot better than some of the other CRM applications that I have felt with. But needs improvement there is a lot of lag on the application. It freezes and force quits sometimes. I feel there needs to be more functions for the sales guys. But overall it is a decent mobile app.

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Cox Automotive obviously has no idea why dealers shell out thousands of dollars for their CRM. I have had this app since November 18th and it will not allow me to login. I’m getting “ Error 401 “. Thinking I may have forgot my password, I went onto safari on my iPhone and accessed the web based CRM immediately. All info correct, can’t use the app. Why am I paying all this money so me and my staff can’t properly utilize our CRM??? Get it together. ELEADs is way better, if I weren’t at a GM store I would’ve ditched this garbage tool already. Dealer principals, managing partners, owners, GM’s & GSM’s in charge of ad budget should get ELEADs ASAP. Never had a single issue with their app. Desking is 100x better, VIN can’t decipher a duplicate lead by itself, it also marks good leads “bad” automatically when the lead is from your OEM. Vinsolutions, you’re #3 when it comes to CRM, I would welcome you to change my mind. Brendan Keough

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The developers should really use the app as if they were a sales person and see how many roadblocks there are. If you get an email you cannot review the profile while looking at the email you have to exit out and search their profile to see what car they are on or any other info. You cannot log in incoming phone call. I suggest they go back to the table and really come up with major fixes on functionality.