Viking Voyager

My wife and I have had a number of issues with apps on cruises before, and so I didn’t have great expectations. I understand the reception can’t be perfect out at sea, but some have been down right rotten. However, Viking have done an outstanding job on this bit of technology. We were able to monitor every aspect of our cruise, including booking an additional tour, and a massage. It was easy to use and well designed. Being able to use the app as a second screen in our cabin for watching TV was a very happy surprise (I watched the news with my headphones on the balcony while my wife watched a show on the TV.) Like everything else on this ship: wonderfully done!

I love the idea of the app and it worked, but I think they need to make a lot more changes. It seemed super easy to navigate, but I wasn’t able to do a whole lot with it and I’m pretty tech savvy. I tried booking reservations at a specialty restaurant and it only allowed me to book for Saturday & Sunday which both days didn’t really work with our schedule. Went down to the restaurant to ask about reservations for Tuesday & the person at the desk automatically made our reservations. Doesn’t do a good job of showing your schedule days in advance, and don’t bother booking excursions through it because it won’t give you all of the options. It gave me notifications about my excursions every day 30 minutes before the start time, BUT that was pretty much useless because by that time I was already on the tender boat going to the excursion. I did an ocean cruise so not sure if the results would be different with a river cruise.

A great app to use on our Ocean trip. As always people use apps different ways and there can always be a few tweaks. Dinner and excursions updated quickly when there were changes. Not all excursions are listed so be sure to check the port talks. We average 2 Viking trips a year and this was the first time we tried the app (Ocean) so I can’t comment on the River version. Great Videos!! Some suggestions; 1. Under the “My Account” add a “Notes” page or section to keep personal notations. Accessible off trip. 2. Add the city maps to a section. Granted confirmed docking location might not be available but generic city maps would be helpful. 3. Allow some app access prior to trip, city maps, scheduled itinerary, ship information, cabin info. Until the ships manifest is uploaded not everything could be available but it would be nice for trip planning to have some information.

While this app has a few bugs, it definitely outshines other cruise line’s apps. You can see what is on your daily schedule, pull up menus from the restaurants, and read the daily summary of all activities on the ship. It gives you information on each destination. You can also easily scroll through your future days’ activities so you know what you have already booked. As far as bugs, the app does not always allow you to book new activities. Even when you clearly have no conflicts, it may prohibit you from booking something on a particular day. Overall, however, far superior to other apps that I have used on cruise ships.

This is our second ocean cruise with Viking; the app wasn’t available for our first cruise. It’s so convenient to have the reservations we made for the specialty restaurants and shore excursions right on our phone rather than consulting paperwork in our stateroom. You can also access the Viking Daily - which we only had as a printed page previously - on the app. It may not do everything that everyone might want it to do, but it’s a welcome convenience for me!