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It is convenient to have everything available electronically. There are some issues however. The vouchers on the app could improve by having pickup times or meeting times on them as well as the meeting location. I was traveling and only had access to the app and a pickup time was miscommunicated ( I had requested a specific pickup time for a private transfer. The company arranged for a different pickup time but this was not communicated to me or on the voucher). There was a 30 minute difference between the requested time and the time the local company set time for the pickup. This was for a transfer from hotel to rail station. I ended up leaving for the rail station after waiting for 15 min due to fear of missing my connection. Still waiting for refund for the paid for transfer.
Seriously though. Every business trip I take I had a couple days to it. This is because I’m sick of seeing just airports and hotels. I check out Viator to see what’s going on in the area and then I book at least 1 to 2 tours. I have never been disappointed. The tour guides are always very accommodating and very knowledgeable. They all seem to be history buffs and know the areas quite well. We took a tour in New York in the twin towers area to see the new monuments and our tour guide actually lived through the nightmare. It was unbelievable, he told us things that nobody would ever know. My niece is going to school in Chicago as a freshman this year. When she told me, I gave her the history of the city as told by the various tour guides I experienced it through. She couldn’t believe how much I knew. I commented to my husband that we need to take a tour of our own city. It will be interesting to see how much they can tell us about the place we have lived all our lives. The prices are also very reasonable. I generally do walking tours Or a bus tour and have done entertainment tours as well as food tours. All have been good. I have not ever done a bicycle or Segway tour however. Give them a try I think you will be pleased.
We’ve done 4 tours with Viator and just booked 3 more. They do small groups which we really prefer. Their prices are great. Most importantly, the guides are wonderful, in our experience they are local, and very reliable. Viator offers a large variety of tour options, sometimes several versions for the same location, and different lengths of time from half-day to overnight adventures. Every tour we’ve done, the tour company has called us the night before to verify the tour details and to see if we needed anything. They are very responsive to questions on line after booking and before leaving home. They are on time and really provide a full experience. I have recommended them many, many times to friends. We think they are really a terrific, high quality, competitive service that has provided us with very satisfying travel experiences.
I bought tickets to skip the lines for the Maya Ruins in Tulum, Mexico. I received. Biggest mistake! The day before the event, the third party handling the tour emailed me to confirm my arrival and stated that my vouchers from Aviator will not be valid for entry but I had to pick up my tickets at specified location. I showed up to the location to obtain my tickets and the workers had no idea what my vouchers from Viator was. As a result, I contacted Aviator right away via numerous exchanges of emails. Customer service was absolute no help and a waste of time. They kept providing me information that I already had. I kept having to tell them that the third party location is not accepting my vouchers. I requested a refund and they denied me. Of course I followed up on the refund and they completely ignored me. I ended up buying my tickets at the actual entrance for the tour, which I should’ve opted to do in the first place because the line wasn’t very line and it was CHEAPER.
I booked two trips in Italy. One was 2 day hop on hop off bus with Vatican and coliseum skip the line tour. You need to see the Colosseum on the first day. They recommend that before 1 pm you go to the affiliate and pick up your vouchers. We flew in at 10 AM ran to our hotel which was outside of Rome then had to get back into Rome and ended up walking about half of the city to get to the location. We got there around two, there was no line there was no need to rush and she recommended we do Colosseum the following day in the afternoon and Vatican in the morning. I don’t understand why viatour Couldn’t just give us the tickets. It would make life easy to have the actual Voucher on the phone... The second tour we booked was fantastic! Easy and well priced, So I guess it depends on the company that ministering the tours.
Discover the world’s coolest insider tours and activities with Viator -one of National Geographic’s “Favorite On-The-Road Apps.” Viator, a TripAdvisor company, puts exclusive access to thousands of destinations in the palm of your hand, as well as over a million user reviews and photos. It’s like ordering off the secret menu for travel.
From incredibly popular Skip the Line passes at tourist attractions like the Eiffel Tower and Empire State building, to private VIP experiences
at iconic locations like the Sistine Chapel, the Viator app helps with planning so you can enjoy your vacation.
Download our free app for access to vouchers, exclusive deals, and on-the-go booking.
TRAVEL LIKE AN INSIDER
• Select your location, or choose from over 2,500 destinations worldwide.
• Browse over 50,000 top-rated tours, tickets, activities and attractions.
• Pinpoint your location on our interactive map and find the best things to do, wherever you happen to be.
• See that long line? Skip it with a click.
• Like to travel, hate to plan? Book instantly, same-day.
• Full-screen local videos let you check out tours and attractions and say “That looks awesome” before you do them.
• Viator offers exclusive deals and a low price guarantee, so you know you’re getting the best for the least.
• Show-and-go with paperless vouchers you can send to Wallet.
With over 3,000,000 downloads, here's just a few of our 5-star reviews:
"WHO KNEW! -Places I had never heard of are now in my bucket list. I love the read in this app. It is informative and visual.”
"Great app -I have used this app to book tours all over Europe -it's been a handy app, quick and easy to use. I even booked a tour on the wrong date once and had no problem changing it when I contacted them. A great company to deal with. "
"The best -The best prices ease of use etc. simply the best.”
We’re humbled by some great press and awards we’ve received:
“Viator is the most venerable and polished of the tour-and-activity sites.” – BBC.com
“Viator gives you ideas about what to do when you get to a particular location – whether it’s a themed tour or a party in a park, the app…is packed with tips for wherever in the world you happen to be.” – MSN
"Whether it’s San Francisco or Bora Bora, everyone wants to travel like a local. Viator offers “insider” deals on tours and activities around the world. It promises to let users “skip the lines” at a discount, and happy reviewers back that claim." – Fast Company
"Viator helps you find and book tours and activities in more than 1,000 cities around the world. It’s not just the big mass-tourism options on display, either, with private bookings available to see things like Sao Paolo’s graffiti or Istanbul’s Hagia Sophia.” – MacLife
Winner! Two categories of Travel Weekly's Magellan Award
•Gold Winner for Trip Planning
•Gold Winner for Travel Apps
Viator has been a proud member of the TripAdvisor family since 2014.
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