Very: Fashion & Home Shopping

The app is great, never any problems and excellent customer service, as well as the new products especially trainers and beauty, however.... I feel something must be done about the del8very charges. I like buying randomly or when I need something the next day from pjs for hospital to new sneakers when I am out, but as they are two separate purchases and they’re only hours or a day apart, I end up paying a FORTUNE in delivery costs! My entire world is Very, from home insurance to credit card to clothing and beauty, so feel there really should be options for deliveries and not just £3,99. It is really affecting my overall balance so add the interest and find i am starting to purchase the same items elsewhere online now. Add £4 to every item, make an outfit and you are adding £16-£20 on top.... Pity as LOVE VERY! Hope they read and listen to compliments as well as complaints and suggestions! Awesome products, keep growing, deliver for free like everybody else though as you are already charging a premium if you compare to other sites! ❣️💷💕

Never had an issue with the app. Found a lot of negative feed back about the customer service I had to call them only once due to an item that was to be delivered and I paid extra for the Saturday delivery they put the funds straight back into my account and gave me next day delivery free of charge. Maybe I was lucky or just because I am understanding that the other person on the other end of the phone can only do so much they are not in control of the situation. However I know u do get negative customer service employees. The app is brilliant log in find what u want through items or search add to basket pay for it email comes through along with text with all links and delivery dates etc. Job done no hassles or a millions calls and you can track its which is perfect for me so I can arrange to either have someone in or be in .

I use the app all the time its easy to use and i love the fact I can use my fingerprint to log in as I hate having to type in details all the time. However I haven't rated it five stars because you cannot see where you are with buy now pay later products. I found this out (nearly to my cost) after purchasing a iPad for my daughter for xmas. I knew the item had been paid for in full but was charged interest at the end of the buy now pay later period. To be fair to very I emailed them explaining why I thought I had been unfairly charged and they refunded me without a problem, but I feel this wouldn't have occurred if buy now pay later products were clearly shown in the app, as this was the only way I shopped and checked my balance when I first downloaded the app. overall the app is worth having at your fingertips for a quick easy and convenient shopping experience.

I’ve been purchasing from Very for a few years now & I’m happy with its quick convenient shopping made easy app (almost too easy at times😏), I love the Buy Now Pay Later option & to make a payment towards my bill is fairly simple with online banking. I’d rate purchases & payments 5* I’ve always received the correct goods, never received a damaged purchase. Always on time, sometimes early & I live in Northern Ireland, so we usually expect items to arrive late over here! I’m really surprised to be reading that other people receive the wrong order & have even received something damaged. This has never been the case for me. Customer service is adequate. I wouldn’t say they are “good” as such but I got what I called for on each occasion but definitely not as speedily as I would hope customer service should be providing nowadays. Customer service rating I’d give it 3*

I find the app easy to use and have had no problems and it’s easy to keep track of spend and monthly payments. The only problem I’ve had is recently when I ordered 4 items (1 was a baby chair) and I got a text to say they had been delivered at my local shop but when I went to pick them up they weren’t there. I phoned customer service and they said to leave it with them. They refunded the items off my account within about an hour and had to re-order. After reordering, I got a text to say they were on the way, but after 2 days they didn’t arrive so checked the tracking which said the items had been returned as they were refused delivery at my address...very confusing and disappointing as they were supposed to be delivered to my local store so I’ve gave up on ordering a third time!!