Veo

Would’ve been 5 stars but I was in the right location and the bike wouldn’t let me end my trip. I rode all the way up the street thinking it was the right place it wasn’t. I tried customer service and was unable to get anyone just got a voicemail saying they’re unable to take my call. I ran in to someone else who I saw entering the park as I was exiting while trying to find a drop off location and they told me they dropped their bike off in the EXACT spot I was at to begin with that the bike wouldn’t let me end my trip at. So I had to ride all the way back to where I was. Wasted almost 10 mins.

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My first experience was great, as soon as I was able to find a scooter. So I tell a friend that it’s fun, and we find him a scooter, only it only had 33% battery left. His scooter would only work at half speed, and eventually not at all, so he got off and walk to another one. Me walking beside him so I wouldn’t be rude just riding also didn’t want to park it it took an hour to find plus I didn’t want to have to pay another unlock fee. So I’m paying to walk beside a scooter and come upon a scooter with a 100% battery. My friend unlocks this scooter for another dollar only to find the brake lever damaged and affecting the entire operating system of the scooter. So he had to end that ride, then we walk another 5 blocks to find one, this one at 39% and is giving him constant gps errors and not functioning correctly. By this time he’s outta money and 2 miles from home. All the while he’s I’m sitting there with a scooter not being able to see how much it’s costing me to watch my friend have the worst time trying to ride one of your scooters. MAKE A CURRENT RIDE COST TICKER ON YOUR APP!! It can’t be that hard. It’s a calculator!! Seriously FORT WAYNE SAVE YOUR CASH!!

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I’ve tried emailing, calling at all different times, and messaging them through their app and received no response. I only use veoride every now and then to get around my campus. So when I got a notification that I was charged $50 for a subscriptions service I was shocked. I don’t remember accepting this, maybe I accidentally did. But I do not need this and won’t even be on campus to use this over the summer. It also overdrew my bank account. Which I have handled but it is a little ridiculous they do not give refunds especially when I haven’t even used the money. I’ve emailed them twice, I’ve called and never even heard the phone ring, and I’ve messaged them and still haven’t heard a response. Thought I loved this and now will delete and tell people on campus to not get this app because you might waste your money. Wish there was better customer service. App and their bikes are good but if something accidentally happens and they have your card information, you’re screwed.

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KU campus has these bikes, which is a neat sign at getting students to bike rather than have to walk long distances or pollute. But then, it would be a dream if these bikes were feasible. Sometimes, drivers will yell at you because you are giving the proper hand signals - and they don’t understand them - or you’re using the road instead of the sidewalk - bikes ARE vehicles. But more disheartening is the bike’s themselves. The headlights hardly work, regardless if you take them out at night or try to press the button below the light. Even .50$ sounds a lot compared to walking, and I’d only take biking if neither walking or buses are feasible. Not only is the environment not happy towards using bikes but these bikes aren’t as effective as I’d wished they would be. And why should students paying thousands have to rent these bikes?

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I have been using this app for about a month and a half, it is very flawed and unreliable. I have been charged extra on rides I could not take due to mechanical issues. I have had several problems with the ebikes in specific that you are not able to lock or unlock them to use and was being charged. Then to top off these issues the customer service department is not always available or able to get back with you in a timely manner. I’m am appalled that this company is still operational knowing that their customers are being taken advantage of. They definitely need to take a lot of their bikes and scooters off of the street for maintenance and create a better system to make sure they are not stealing people’s money!