VASA Fitness Mobile

When I first downloaded the app to my iPhone8 I was not able to login. I was a little worried, because I had already deleted the old app. It was night time, so I texted tech support using the number provided and went to bed. The following morning, I received a reply with instructions and an activation key. That did the trick! The new app has a good look and feel. I can’t wait to go to the gym and find out if it logs my workouts correctly and is still linked to my benefits program. Update: I am able to track workouts with apps on my watch and phone, so there is no need to have that feature in the Vasa app.

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I tried to login to the new app but it says that the email I’m using doesn’t have an account connected to it. I went back into the old app and sure enough under my account info there was the email address I was using to try to login to the new app. So do I have an account or no...? This isn’t my first bad experience with VASA’s account system. Last year I was trying to figure out how to reactivate my account but there was no information on the website or app about how to do that. The system didn’t recognize that the email I was using already had an account attached to it so it ended up letting me make a second account with the EXACT SAME EMAIL. That also somehow reactivated my old account without letting me know, and I ended up getting charged twice the next month as a result. VASA please fix these problems, I’m sure I’m not the first person to have them. It makes you look very unprofessional.

This app is so easy to use! Within 5 minutes of logging in, I was able to clearly see what I needed... including my gym schedule, my barcode to get in, my account, details of my home location and hours, and also I was helped from Daria, she has great customer service. My email wasn’t working at first and I texted the “help” number and Daria helped me understand and made instructions clear so that I could log in. I appreciate this service, and I appreciate this app! Making the world easier thru apps! Yay!

The check-in is super convenient, as well as looking at my plan/personal info. The part I find most annoying is the locations and class schedule. It’s not user friendly. There needs to be an option for using location to find gyms, I don’t care about seeing them in alphabetical order and getting ones for Colorado when I live in Utah. To me, the class schedule finder is not as user friendly as the old VASA app; there are not that many classes offered to really justify needing a “filter” option, and it just makes more work to find the classes in general.

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Update: I tried again now a few days later and it gave me an error that I have already registered....so it made me reset my password and then allowed me in. So I’m in...the app is great for using the barcode, can’t find much use beyond that though. If I could add the barcode to Apple Wallet and have the barcode show up on my lock screen when I get to the gym then that would be vawsome and worth 5 stars! Old: Why is it so hard to make a decent app! I can’t even register!!! I have an activation key, I put in my email and a password and it just says there was an error. I really wish there was a different gym to go to. Vasa just can’t make a good app