Upwork for Clients

I have been with Upwork since they were still called Elance. When I found out about the app. I was initially excited. The first version left much to be desired. Then this one came out, and it worked out pretty well... But now, I don’t know what’s going on! Every time I try to view my job post or messages, it either takes forever or doesn’t load at all. I have restarted my device, closed the app multiple times, and refreshed to no avail. I find that it decides when it’s going to load or not and I’m always surprised when it does. Sometimes I can’t even send messages. This is all on my iPad. Don’t get me started on using it on mobile. Even slower....complete garbage at times. I end up having to go to the website. This is is killing my productivity on the go. I really want this app to be great consistently. Please Upwork...correct this issue. As a client and freelancer from the platform that literally pays money to the platform, set aside capital to fix this issue. There is really no excuse.

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While it feels like a winner at start, after actual routine use it becomes surprising how clunky this app is, given it comes from a company that has the biggest pool of sourced app development talent at its fingertips. Has senior Upwork management even tested this? Long loading times of screens, Messages ‘Lite’ not only still slow but doesn’t refresh when you’ve already seen new messages and keeps red notifications, no obvious way to copy a profile link of a freelancer to share it with someone, and other obfuscations. It feels like Upwork I.T. didn’t want to open any systems up for engineering the back-end of it for performance, and UX/UI was rushed through as an MVP mock-up instead of being SLC (Simple, Lovable, Complete). When the result is a bolted-on maimed shadow of the website, instead of an experience truly ported for mobile, one wonders why not just use the website from a browser.

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My developer from our local startup booster wanted to manually track his work and handle payments (1099, automatic payments — “convenience”) with our company via UpTURD — a supposedly “great” platform for doing so... BUT a few days after Collin helped me setup my account and hire him via upwork, and $400 already transmitted through the platform; they banned my client account and his freelancer account. They haven’t paid my freelancer yet and they haven’t refunded me money back yet. It’s now been 10 days and as a startup this money was critical to our development process. DO NOT USE UPWORK, THEY TAKE PEOPLE’S MONEY, AND CLOSE BOTH THE FREELANCER AND CLIENT ACCOUNTS TO HIDE THEIR TRACKS. THIS COMPANY IS A GLOBAL FRAUD WHICH WILL SOON BE EXPOSED EXACTLY LIKE WEWORK AND THE WOLF OF WALL STREET.... THIS IS A DANGEROUS, HIGHLY VOLATILE COMPANY THAT PREYS ON DEVELOPERS AND CLIENTS. RUN!!!! IVE HEARD HUNDREDS OF HORROR STORIES WHERE COMPANIES COLLAPSE BECAUSE UPWORK CHARGES THEM THOUSANDS OF DOLLARS THEN CLOSES THEIR ACCOUNTS WITH NO TRACE. THEY HAVE HUNDREDS OF EX-ACCOUNTANTS, BANKERS, and LAWYERS WHO BATTLE BANKS ALL DAY AND WIN DISPUTES OVER CUSTOMERS. I SAY THIS AGAIN- DO NOT USE UPWORK!!!!!

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You normally would assume they would protect clients. They won’t. They try to make freelancers look good so you will hire them so upwork can charge a fee. I had a horrible experience with one freelancer. I spent more than an hour, using up all 5,000 characters to explain what happened. I was objective and everything I said can be backed up by the chats. It didn’t matter. Turns out freelancers can remove bad reviews. LOL. Can you believe upwork give them such an option? It doesn’t even require any audit. Freelancers can just do a few clicks and it’s done. He is still top rated with all positive reviews. My comment was marked “this review has been removed”. They do not even say by freelancer. It reads like I used cursing words so my comment was deleted. Again, freelancers are like their products. They try everything to make them look good while in reality they want you to hire them to make more money. Fraudulent website it is.

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I created an account and posted my first task. First proposals came in and nothing else was done on the account. Upon downloading the app and entering my account through the app; the account gets suspended with no explanation and an email sent says no explanation will be given and reactivation is impossible. No appeal. No due process. Arbitrary, unreliable, capricious, and unprofessional. Don’t waste your time starting on Upwork as they will arbitrarily use their kill switch on you even if you act ethically and they will do so without explanation and without assuming accountability on their behalf. I am glad this happened right at the start and not when I started working with a freelancer, that would be worse. I don’t trust Upwork; will use Fiverr and other competitors.