U by BB&T

I can’t tell you how many missed transfers and bank fees I have been charged because of this app and a customer service team that is uninterested at best. It has been enough for us to switch three personal accounts, two biz,and a credit account away from the institution. If we would have gotten a single “sorry for the inconvenience” just ONCE - all would have been forgotten/forgiven. The money lost only became an issue when we were treated so poorly. However - that is their CS I guess. And can’t blame it on one person - over 5 phone calls... Couldn’t bring myself to actually visit the local branch again. I am really not sure what else I could possibly say to persuade just ONE person away from this bank. Honestly, a shoebox would be better. And I did not write this as a joke - I am 100% serious though I will give them some credit if they actually post the review. Otherwise I’d request the single star back for being unprofessional and having a lack of transparency. update: 1 to 5 stars After a REALLY bad experience I left the first negative review of a company (loosely defined here I suppose) in my life - mainly because I couldn’t believe how we had been treated initially over what I personally saw as a very minor issue (this was my view because it seemed easily remedied); in the end the $ really wasn’t the issue - just the attitude we were met with. Wade - from BB&T - your simple apology saved a customer. Note: Apologies do work! Even when a customer is upset!

I was tired of all the chains banking facilities and when I moved here from the Beach they gave me sick great one on one service almost like small town bank where everyone knows your name and I like that!!!!! I grew up in a small town with corner neighborhood store. Small local library, small local pharmacy, family owned shoe store and bank that was good doing business with because you didn’t feel Like a number because it was small enough they gave you attention like your home and I enjoy that small time personalized service. I’m So glad that I found them. Matthew Tow is a really nice and professional person . This will be my bank for years to come. Even helped me with a few other products. I really think that this is what banking should get back to!!!! Not like those other bigger rip off corporations like BANK OF AMERICA! Which I never hear anything good from Anyone anymore! Keep screwing people over they’re not going to stay in business with the way that they treat their clients! I used to hear some good things some not so much but now all I hear is very negative feedback saying don’t go to Bank of America they WILL rip you off. Maybe not right away but it will happen.$

I was called by the fraud department they said they turn down a charge and the charge was because I bought something on television and it said I only had to pay for shipping which was 699 but no where could I find that in 14 days they were going to charge me $100 and something so the fraud department said well just we’re not gonna let it go through but just change your credit card number and I said that would be OK I said they don’t have my account number or anything so if I just change my credit card number you know so anyway I waited for that for about 10 days or something and I think it was my debit card but anyway the girl close my account and started a new account and now on my credit report it shows that I closed I A account but that’s not what I wanted to do and they said BBNT already said a manager I guess from the corporate said that they would remove it and credit karma said that they talked to BBNT and they said it would be removed but it’s been on there for two years I was hoping somebody could take care of it for me and you know remove that off my credit report because I’m trying very hard I’ve made all my payments on time and I’m working very hard to pay off everything that I owe it to you so if you could help me out I would prescient it thank you

Love app but now I have to manually type password to get into app every time I use. Needs face ID compatibility. I don’t understand why bbt is so slow to catch up to latest technology? I wrote CNBC because their app crashed on my iPhone X and received response within two days and they updated app & was released a week later. I wrote BB&T email to office of CEO and received email stating I will get response back in 72 hours and 4 weeks later still have not heard back from them ? I remember it took months for the app to update to Touch ID ? More importance needs to be placed on mobile access as many people do all their banking through mobile !! Look at Bank of America app version history....updated for iPhone X four weeks ago!!!! Come on BB&T you can do better. Someone is not paying attention to customer feedbacks...evidently not even the office of the CEO.

I know I’m over drafted a lot but BB&T will not pay for large amounts but they will pay for small amounts it seems that paying a $25 item they will make $10 on a $35 overdraft. I helped my granddaughter threw medical school that’s why I stayed overdraft but now she has graduated, I changed my card but some companies I don’t understand can still charge me n now I’m overdraft again the money spent on overdrawn accts I can pay my bills n still have money in the bank. The only overdraft should be the ones I knowingly made myself stop paying companies I have not given my new Acct new card means new number like an unlisted address or phone number. I do thank most of the representatives they have been very understanding n very polite, that’s my only complaint. Be Blessed