Twin River Casino Hotel

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I have tried every which way to re-enter my players card number and it keeps telling me that it’s invalid or not working. I am at the Twin River every weekend so I know my players card works. I tried with zeros without zeros and everything it just won’t let me login and it’s frustrating because they want you to reserve things but I can’t because I’m not being able to log on

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Twin River / Tiverton have a poor practice of using the same account numbers for two people. They start accounts with a prefix of X1 if opened at Twin River and X2 if Tiverton. The problem is the most employees are not keenly aware of this so when I give my number they assume I’m some woman from Twin River. I have to explain the difference to them. This ‘feature’ is also not accounted for with this app because I am not able to enter X2 as part of my account number so it just keeps failing to login.

App sticks and crashes a lot since last update . Cannot use rewards section of app at all

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The only valuable use of this app is to go into the offers section and accept the ones that are available. Unfortunately, this is the only part of this app that does not work at all. Once in this mode, the offers don’t appear and the screen locks up. A five star app becomes a one star app.

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Only advantage of this app was to see offers. It used to be a great marketing tool for Twin Rivers to get customers to come to casino. Won’t travel if I can’t see my offers.